Customer Support Specialists (Call Center) are responsible for learning and understanding the process of the parking operations to ensure successful and quick service for our clients and customers. They work in a fast-paced environment answering inbound calls and making outbound calls.
Customer Support Specialists (Call Center) manage the relationships between customers and Premium Parking by troubleshooting with them, assisting with payments, and providing general knowledge about the locale. In addition, the department ensures reported issues are communicated and addressed by the number of departments in the company, such as accounting, marketing, business development, and operations.
What our Customer Support Specialists Do:
- Responsible for maintaining a professional and positive attitude with clients
- Manage high volume calls and emails utilizing exceptional customer service practices
- Promptly respond to customer questions and provide information to resolve any issues regarding product or service problems and complaints
- Collect and record customer feedback and information, and share that with appropriate departments and team members
What We Look for in our Customer Support Specialists:
- Flexible availability, weekends included
- 1+ years’ experience in a customer support role
- Technology enthusiast (Microsoft office and Windows 10)
- Excellent phone disposition and problem resolution skills
- Able to work well independently (self-starter), as a member of a team, and cross-functionally with other departments
- Comfortable managing multiple assignments in a fast-paced, sometimes high-pressure environment
- Actively listens to customers and handle stressful situations with patience and professionalism
- Perform other related duties as assigned.
- Must be able to work 2pm-11pm M-Thurs and/or 5pm-2am Fri/Sat, and/or Sunday 1pm-10pm
What We Offer:
- Competitive Medical, Dental, Vision, & Life Insurance
- Paid Time Off
- Tuition Reimbursement
- Disability Insurance (Short & Long Term)
- Accidental & Critical Illness Coverage
- Pet Insurance
Skills Required
- Flexible availability, including weekends
- At least 1 year of experience in a customer support role
- Microsoft Office and Windows 10 proficiency or enthusiasm for technology
- Excellent phone communication and problem-resolution skills
- Ability to work independently, as part of a team, and cross-functionally
- Ability to manage multiple assignments in a fast-paced, high-pressure environment
- Active listening, patience, and professionalism when handling stressful situations
- Availability for specified evening, overnight, and Sunday shifts
What We Do
Premium Parking was founded in 2005 with the goal of building not the biggest, but the best parking management company. Premium has grown to 350+ locations in 40+ markets across the country and currently employs 500+ associates. Premium’s GLIDEPARCS® gateless cloud-based management platform is available nationwide with customized solutions for a diverse group of industries; from commercial, residential, mixed-use and retail to healthcare, universities and more. In addition to our latest mobile apps, Premium offers a proprietary ‘TextPay’ and 'CameraPay' options as the industry’s fastest way to pay without installing a mobile app. Parkers can simply text ‘park’ to 504504 or scan a QR code to pay for parking at any of Premium’s locations nationwide. GLIDEPARCS® Gateless Parking. Premium’s gateless cloud-based management system is deployed at over 300+ locations. Currently operating in 40+ markets across the country, Premium’s platform is available nationwide with customized solutions for a diverse group of industries; from commercial, residential, mixed-use and retail to healthcare, universities and more. TextPay and CameraPay. In addition to its mobile apps, Premium’s proprietary ‘TextPay’ and 'CameraPay' options are the industry’s fastest way to pay without installing a mobile app. Parkers can simply text ‘park’ to 504504 or scan a QR code to pay for parking at any of Premium’s locations nationwide.
