Location: Hybrid/Islington or Morden
Salary: London - £35,199 - £40,856 per annum / National - £33,239 - £38,514 per annum
Hours: Full Time 36 per week
Contract Type: Permanent
Looking for a customer-focused role in social housing? If so, we have just the right opportunity for you! We’re seeking a number of excellent Customer Support Specialists to join our team in Islington or Morden.
This is a multi-case management position, which requires you to make confident decisions and handle multiple customer interactions. Therefore, excellent communication skills are necessary to liaise with various internal teams and external agencies. You’ll participate in active learning and knowledge-sharing to support us in driving continuous improvement to meet high levels of performance.
Accuracy, attention to detail, and the ability to interpret legislation are essential skills for this role. You must be able to work to a high standard in a busy and pressurised environment while managing your time effectively to handle a variety of tasks.
Due to the nature of the team's work, you need to be flexible and adaptable to changing priorities. You should have the confidence to make sound judgments and decisions to take ownership of your work areas.
We’re looking for people who can exceed customer expectations by building effective relationships, creating a warm and positive environment. For the right candidates, training will be provided to help them develop the skills needed to become a great member of our customer support team.
If you believe you have the qualities we’re looking for and are interested in working for an organisation
that can really make a difference to people’s lives, then please apply!
If this sounds like an opportunity for you then please review the full role profile Customer Support Specialist and Behaviours & Mandatory Accountabilities OD Level 6.
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
Closing Date: Monday 17th August 2026 at midnight.
Interviews will be held on 1st or 2nd September 2026.
As part of the assessment process, candidates will be asked to complete a competency-based test, details of which will be given following the shortlisting exercise.
This is a hybrid role with a base location in Islington or Morden. Candidates will be expected to work from the office at least 2 days per week, this is subject to change in line with business needs.
If you live outside the M25, your salary will be based on your location and aligned to the National pay scale.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
Skills Required
- Excellent communication skills
- Accuracy and attention to detail
- Ability to interpret legislation
- Ability to work to a high standard in a busy and pressurised environment
- Effective time management and ability to handle multiple tasks/cases
- Flexible and adaptable to changing priorities
- Confidence to make sound judgements and take ownership of work
- Willingness to participate in active learning and knowledge-sharing
- Hybrid working — able to work from Islington or Morden office at least 2 days per week
- Eligible to work in the UK (Clarion cannot offer visa sponsorship)
- Must reside in England or Wales for duration of employment
What We Do
We are Clarion - the country’s largest housing association, We provide a home to 350,000 people nationwide. We build more than 2,000 new homes a year and through Clarion Futures (our charitable foundation) we provide opportunities for our residents to thrive – supporting people into work, improving neighbourhoods and focusing on sustainability. We exist because there is a housing crisis in our country. There simply aren’t enough affordable and suitable places for people to live. You might have experienced this yourself, or have friends and family who have. We believe having a home to call your own is fundamental to being able to access the right opportunities in life. That is why our mission is to provide homes for those who need them most, We’re all driven by this shared purpose at Clarion. We want to ensure that everyone has the opportunity to build a better future and we’re relentless in pursuing it
