We're looking for a Customer Support Specialist to deliver exceptional service and support to our customers. In this role, you'll respond to customer inquiries, resolve issues efficiently, and help create a positive customer experience while working in a collaborative remote environment.
Responsibilities- Respond to customer inquiries via email, chat, and phone.
- Resolve customer issues accurately and professionally.
- Document customer interactions and maintain accurate records.
- Collaborate with internal teams to resolve complex cases.
- Follow established processes while meeting quality and response time goals.
- Identify opportunities to improve the customer experience.
- 1+ year of customer service or customer support experience preferred.
- Excellent written and verbal communication skills.
- Strong problem solving and organizational abilities.
- Comfortable using computers and web based applications.
- Ability to work independently in a remote environment.
- High school diploma or equivalent required.
- Competitive pay
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
- Paid Training and Professional Development
- Career Growth Opportunities
- Employee Assistance Program
If you're passionate about delivering outstanding customer experiences and want to grow your career with a supportive team, we'd love to hear from you. Apply today.
Skills Required
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Strong problem solving and organizational abilities
- Comfortable using computers and web-based applications
- Ability to work independently in a remote environment
- 1+ year of customer service or customer support experience
What We Do
We help school district administrators operate efficiently and gain insight into their most critical school business processes. Still today, most school districts have hundreds of mission critical processes that run on paper, making visibility and improvement near impossible. We transform paperwork from a daily stumbling block to a strategic tool. This makes it possible to hire the right teachers faster, make sure students have a way to get to school, ensure teachers get reimbursed and paid on time, and a lot more. We are powering the future of school district operations by helping district administrators drive the systemic change needed to improve productivity, accountability and equity.
