Manage a portfolio of ~100 accounts, driving customer success through strategic partnerships and data-driven insights. Identify risks and opportunities, implement automation, track KPIs, and develop consultative relationships to drive growth and renewals.

The Customer Success Manager partners with school districts to build strategic long-term relationships, enhance engagement, and drive adoption of technology through insights and accountability.

Manage the employee experience from recruiting to offboarding, improve People programs, and drive diversity, equity, and inclusion initiatives.