Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe’re looking for a Customer Support Specialist to join our team in Tallinn. This role is a unique opportunity to apply your subject matter expertise to have a direct impact on Wise’s mission, ensuring a seamless experience for our customers globally.
Your mission: Wise has already pioneered new ways for people to transfer money across borders and currencies. As a Specialist, your mission is to act as a subject matter authority, navigating cross-functional complexities to deliver expert-level resolutions and world-class support across email, phone, and chat to ensure every interaction reflects our commitment to "money without borders."
Here’s how you’ll be contributing to the Customer Support team:
Expert problem solving: Take full ownership of complex customer cases, using critical thinking to identify the best resolutions and delivering with high accuracy.
Navigating complex interactions: Handle high-stakes customer conversations with professional and empathetic communication, especially during challenging moments.
Cross-Team collaboration: Manage appropriate escalations to specialized teams, including KYC, Complaints, and Payment Operations, to ensure holistic case resolution.
Peer support: Act as a point of contact for your colleagues, providing peer-to-peer support and sharing your knowledge to help the wider team grow.
Process improvement: Identify and share feedback on processes and product health, contributing to the continuous improvement of the customer journey.
Flexibility: Cover a variety of shifts to be there when our customers—and the business—need you most.
Proven experience: You have a mandatory minimum of 1 year of experience working in a customer contact center (Fintech or high-volume environment is preferred).
Multi-Channel experience: You have a proven track record of supporting customers through phone, chat, and email. While we value experience in any combination of these channels, mastery across all three is a definite plus.
Technical proficiency: You have strong typing skills (minimum 45 Words Per Minute) and excellent grammar/spelling.
Advanced communication: Your verbal and written English skills are excellent (C1 level). You can translate difficult, high-level concepts into easy-to-understand language.
Ownership mindset: You are a self-starter who can work independently, navigate ambiguity, and make sound judgments with minimal supervision.
Cool under pressure: You excel at taking charge in challenging situations and have the skills to calm and resolve difficult customer interactions.
Location: You are legally authorized to work in Estonia.
Values: You’re a team player who lets our values guide your decisions and you’re ready to work full-time.
Hiring Process:
Application review (CV)
Maki Assessment (Online Skills assessment)
Interview with the team
Salary range for this role: 2025 EUR gross monthly
What’s in it for you:
🚀 RSUs in a rapidly growing company
💻 Flexible working model
💪 An annual self-development budget
🏝️ A paid 6-week sabbatical leave after four years
☀️ Paid time off: 33 days off annually + 3 “Me” days + 1 volunteer day, annually
Click here to learn more about the benefits that we offer at Wise.
Ready to lead the future of how we move money? Please apply by submitting your CV in English.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Minimum 1 year of experience working in a customer contact center
- Experience supporting customers via phone, chat, and email (multi-channel)
- Typing speed minimum 45 Words Per Minute
- Excellent grammar and spelling
- English proficiency at C1 level (excellent verbal and written English)
- Ability to work independently, navigate ambiguity, and take ownership
- Ability to stay calm and resolve difficult customer interactions under pressure
- Legally authorized to work in Estonia
- Full-time availability and flexibility to cover a variety of shifts
- Experience in fintech or high-volume environment
What the Team is Saying
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Wise Compensation & Benefits Highlights
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Equity Value & Accessibility — Equity is granted to all employees via time‑based RSUs/stock awards, aligning staff with company performance. This broad accessibility makes ownership a core part of total rewards.
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Leave & Time Off Breadth — Policies include a global minimum of 33–36 paid days off and a paid six‑week sabbatical after four years with a cash stipend. The sabbatical is positioned as a standard milestone benefit in addition to annual leave.
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Parental & Family Support — Wise commits to a minimum of 18 weeks’ fully paid parental leave for birth or adoption across many offices. Eligibility rules and tenure may apply by location while maintaining a companywide minimum standard.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
