Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionThe Capacity Management Program Specialist supports the execution, governance, and control of workforce supply programs across Servicing Scale.
This role ensures that workforce demand signals (FTE requirements, ramp plans, outsourcing needs) are accurately translated into structured execution.
In addition, this role owns the operational governance of position management within Workday, ensuring that:
Open job requisitions reflect approved capacity plans
Headcount aligns with forecasted FTE requirements
No unapproved or excess requisitions remain active
Workforce visibility in HR systems remains clean and accurate
You act as the control layer between planning decisions and workforce execution, ensuring servicing scale is financially disciplined and operationally executable.
Duties and responsibilities:
Hiring Pipeline & Workforce Ramp Tracking
Track FTE demand signals across verticals (CS, KYC, FinCrime, PayOps).
Monitor hiring pipeline health vs forecast requirements.
Identify hiring shortfalls or ramp delays.
Maintain visibility of onboarding timelines vs capacity plan.
Escalate workforce supply risks to WFM leadership.
Position Management & Workday Governance
- Position Lifecycle Management
Create and manage positions aligned to approved FTE plans.
Ensure all job requisitions map directly to validated capacity requirements.
Monitor open requisitions to prevent over-hiring or duplicate positions.
Maintain a lean and accurate headcount view in Workday.
Requisition Governance
Validate that all new job requisitions are backed by an approved capacity plan.
Reconcile Workday headcount vs workforce plan on a monthly basis.
Identify discrepancies between planned and actual open roles.
Ensure no hiring proceeds without formal capacity validation.
Financial Discipline
Align Workday position count with budget envelope.
Prevent structural headcount drift.
Support Finance reconciliation of workforce plans.
Workplace & Infrastructure Coordination
Track seat capacity and hub readiness for workforce ramp.
Identify physical capacity bottlenecks.
Maintain workforce distribution visibility across sites.
Outsourcing & Vendor Ramp Monitoring
Track vendor headcount ramp vs capacity plan.
Monitor onboarding timelines for BPO partners.
Flag misalignment between vendor capacity and demand.
Support coordination between Vendor Management and WFM.
Capacity Governance Support
Maintain structured documentation of workforce ramp plans.
Support monthly and quarterly capacity governance forums.
Prepare tracking dashboards for leadership reviews.
Ensure alignment between Planning, TA, Finance, and Workday data.
Risk Identification & Escalation
Identify early indicators of workforce supply risk.
Quantify ramp gaps (FTE shortfall vs plan).
Escalate hiring delays or position misalignment.
Support mitigation tracking.
Data Integrity & Reporting
Maintain structured workforce tracking models.
Validate consistency across TA, Planning, Finance, and Workday.
Ensure reporting reflects latest locked forecasts.
Support automation initiatives in capacity tracking.
Experience
2–4 years in Workforce Management, Capacity Planning, Talent Operations, or Program Management.
Experience working with HR systems (Workday preferred).
Exposure to hiring pipeline or headcount governance.
Technical Skills
Mandatory:
Advanced Excel / Google Sheets
Experience using Workday or similar HRIS
Strong data reconciliation capability
Structured tracking & reporting skills
Strong Advantage:
SQL knowledge
BI dashboard exposure
Experience in workforce capacity environments
Visa and relocation support available
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- 2-4 years in Workforce Management
- Experience working with HR systems
- Advanced Excel / Google Sheets
- Experience using Workday or similar HRIS
- Strong data reconciliation capability
- Structured tracking & reporting skills
- SQL knowledge
- BI dashboard exposure
- Experience in workforce capacity environments
What the Team is Saying
.png)
.png)
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
Gallery
Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
