As a Customer Support Specialist, you will play a crucial role in delivering exceptional customer experiences to our high-value clients. Your primary responsibility will be to provide specialized and expedited technical assistance to resolve complex issues and urgent inquiries. You will serve as a dedicated point of contact, ensuring that premium clients receive the highest level of support, attention, and timely resolution.
Respond promptly and professionally to inbound inquiries from priority clients, consistently delivering a high standard of customer service and exceeding client expectations.
Diagnose and troubleshoot complex technical issues across a range of products and services, providing clear, accurate, and tailored solutions based on each client's unique needs.
Collaborate closely with cross-functional teams, including Engineering and Product Development, to ensure timely issue resolution and effective communication of progress and updates to clients.
Prioritize and manage a queue of high-priority support cases, ensuring timely follow-up, accurate documentation, and complete case resolution.
Proactively identify trends and recurring issues affecting priority clients, providing valuable insights to improve products, services, and internal support processes.
Maintain a strong understanding of the company's products, services, industry trends, and best practices to deliver informed and effective technical support.
Requirements
- At least 1–2 years of experience in customer support, back-office operations, order processing, or a similar role.
- Experience in e-commerce, print-on-demand, or order management is an advantage.
- Excellent written English communication skills.
- Strong attention to detail with the ability to identify inconsistencies and resolve issues accurately.
- Excellent organizational and time management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable navigating multiple systems and adapting to new tools and technologies.
- Experience using Zendesk or similar ticketing platforms is preferred but not required.
- Typing speed of 40–45 WPM with at least 90% accuracy is preferred.
Benefits
Be part of a B Corp Certified company committed to making a positive impact.
Premium HMO coverage from Day 1.
People-first culture focused on employee growth and well-being.
Permanent work-from-home setup.
Internet allowance to support your remote work setup.
Skills Required
- 1-2 years of experience in customer support, back-office operations, order processing, or a similar role
- Experience in e-commerce, print-on-demand, or order management
- Excellent written English communication skills
- Strong attention to detail with the ability to identify inconsistencies and resolve issues accurately
- Excellent organizational and time management skills
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable navigating multiple systems and adapting to new tools and technologies
- Experience using Zendesk or similar ticketing platforms
- Typing speed of 40-45 WPM with at least 90% accuracy
What We Do
Booth & Partners is a leading outsourcing and offshoring consulting firm that helps over 150 clients worldwide solve their talent and workspace challenges by specializing in building remote teams for startups and scaling businesses.
