Canon UK are searching for a talented school, college or University leaver who has a passion for an opportunity to join a global brand as a Technical Helpdesk/Customer Service Trainee.
The role will involve working with an internal mentor and a team of like-minded customer service & Canon technology experts. This trainee role will present you with many opportunities to develop and enhance your technical skills with a goal of becoming a key member of the 2nd level technical Helpdesk following the trainee role.
Learn about Canon’s consumer imaging products, from Professional Cameras to Printers and Lenses to Binoculars to and more. The latest 3rd party Software and Operating Systems including Graphics applications.
Develop your troubleshooting skills through technical training provided by an internal Canon mentor and on the job development.
Liaise with existing experienced Canon Helpdesk specialists to develop your own skill set and develop your own experience.
Interact with other departments to develop your skillset away from the Helpdesk on subjects such as Customer Service, our Repair Workshop, Logistics and more.
Training on how to maintain accurate repair documentation using Canon systems and processes
⦁ Internal training – You will be trained and developed by our in-house mentor to teach you the skills required to be an experienced 2nd Tier helpdesk Specialist.
⦁ Learning & Development – as a company that encourages continuous learning you will always have resources and support available.
⦁ Work & Home life balance – we support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
⦁ Diversity – we are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
⦁ Health & Wellbeing – free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a Network of Mental Health champions and discounted rates to Nuffield Health Gym.
⦁ Employee discount – up to 38% off products from our Canon Store.
⦁ Some other benefits – generous Pension, Canon Awards, Discount cards, Cycle to work scheme, Season ticket loans and charity volunteer days.
We need people who can achieve the exceptional, by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We’re looking for creative problem-solvers, someone who can ensure Canon stays in and ever-changing world.
⦁ A self-starter with an enthusiastic attitude to learning from our experienced Helpdesk/customer service teams.
⦁ Have a strong interest in Technology, Imaging Products and Software that can be put to use in troubleshooting Canon’s high-tech imaging products
⦁ Be able to demonstrate tenacity when faced with difficult technical situations, people, or challenges.
⦁ Have excellent customer service and communication skills and act in a professional manner whilst representing Canon.
⦁ Be able to demonstrate a level of technical competence to troubleshoot customer issues, as well as develop your customer service skills.
⦁ Be computer literate and able to communicate clearly and concisely in written and verbal form. Have good data analysis skills and a desire to succeed.
You will need:
⦁ Technical mindset
⦁ Attention to detail.
⦁ Interest in Technology, Imaging products and Software.
⦁ Exposure to Microsoft packages in particular Word & Excel.
⦁ Keen to learn and develop professionally and personally
Salary – Starting from £22597.58
Location – Elstree, Hertfordshire
Skills Required
- Strong interest in Technology, Imaging Products and Software
- Excellent customer service and communication skills
- Ability to demonstrate technical competence in troubleshooting
- Computer literate with data analysis skills
- Exposure to Microsoft Word and Excel
Canon Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Canon Inc. and has not been reviewed or approved by Canon Inc..
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Healthcare Strength — Health coverage spans comprehensive medical, dental, and vision options in the U.S., alongside added support via a dedicated health insurance society in Japan. Wellbeing resources and personal health consultant access are also highlighted within certain plans.
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Retirement Support — Retirement programs include a 401(k) with company match in the U.S. and corporate pension arrangements in Japan. Disclosures describe both defined-benefit and defined-contribution elements that supplement national systems.
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Parental & Family Support — Family-support policies in Japan extend childcare leave, caregiver leave, and reduced-hour schedules beyond legal minimums. Several group companies have earned government accreditation for family-friendly practices and promote active paid-leave usage.
Canon Inc. Insights
What We Do
Canon Inc., headquartered in Tokyo, Japan, is a leader in the fields of professional and consumer imaging equipment, industrial equipment and information systems. Canon’s extensive range of products includes production printers, multifunction office systems, inkjet and laser printers, cameras, video and cinematography equipment, network cameras, medical systems and semiconductor-manufacturing equipment. Originally established in 1937 as Precision Optical Industry, Co., Ltd., a camera manufacturer, Canon has successfully diversified and globalized to become a worldwide industry leader in professional and consumer imaging systems and solutions. With approximately 180,000 employees worldwide, the Canon Group includes manufacturing and marketing subsidiaries in Japan, the Americas, Europe, Asia and Oceania; and a global R&D network with companies based in the United States, Europe, Asia and Australia. Visit the Canon Inc. website at: global.canon
