The Red Hat Global Learning Services (GLS) team is looking for a Customer Support Specialist to join our Remote Proctoring team in Brno, Czech Republic. In this role, you will need to know and believe in delivering exams the Red Hat way. You’ll be responsible for maintaining the academic integrity of our performance-based exams by validating credentials of exam participants and monitoring them remotely. As a Customer Support Specialist, you will coordinate with the back-end exam support team to ensure that candidates get the best possible experience.
What you will do:
Validate the identity of candidates
Effectively manage multiple simultaneous certification exams
Ensure timely start and completion of each individual exam session
Monitor candidates with vigilance and intervene in the event of protocol variances
Escalate to manager as appropriate
Coordinate with the Exam Support team to facilitate technical assistance to exam participants
Identify and assess queries so that the response is consistent with the Certification team’s guidance
Provide accurate, valid, and complete information by using the right methods and tools
Keep records of interactions
Follow communication of procedures, guidelines, and policies
What you will bring:
3+ years of customer-facing experience with global customer exposure in a support role
Ability to work in shifts outside normal business hours
Excellent written and verbal communication skills in English, additional language is a plus (e.g. German, Arabic)
Fast typing skills with high accuracy
Advanced technical skills with browsers and network trouble shooting
Detail-oriented with respect for academic integrity
Ability to handle multiple priorities and manage time effectively
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.
Skills Required
- 3+ years of customer-facing experience with global customer exposure in a support role
- Ability to work shifts outside normal business hours
- Excellent written and verbal communication skills in English
- Fast typing skills with high accuracy
- Advanced technical skills with web browsers and network troubleshooting
- Detail-oriented approach and respect for academic integrity
- Ability to handle multiple priorities and manage time effectively
- Additional language skills, such as German or Arabic
Red Hat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Red Hat and has not been reviewed or approved by Red Hat.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, spanning medical, dental, and vision along with life and disability coverage. Access to HSA/FSA options and broadly positive reception of health benefits support the view that healthcare is a core strength.
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Leave & Time Off Breadth — Time-off offerings are described as generous, with substantial PTO for new hires plus additional recharge days and an end-of-year shutdown for many non-critical roles. Paid volunteer time, holidays, sick days, and supportive expectations around taking time off reinforce the breadth of leave benefits.
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Strong & Reliable Incentives — The rewards package includes performance bonuses and a recurring quarterly bonus program tied to company and individual performance. Availability of ESPP participation further adds to incentive pathways beyond base pay.
Red Hat Insights
What We Do
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Why Work With Us
Red Hatters freely exchange different viewpoints, contribute ideas, and solve problems together. Our love of collaboration, accountability, a sense of community, and a measure of autonomy combine to create a powerful force that fosters innovation and makes Red Hat a great place to work.
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