Customer Support Specialist-Spanish and English

Job Description:

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Ormco is an orthodontics business, currently looking for a Customer Service Representative.

In this role you will be  responsible for providing customer service to dental professionals.

Please note that this role is fully office-based.

What is your role going to look like?

• Together with your team you will be supporting Spanish speaking market.

• Act as a primary point of contact for our clients and commercial teams.

• Big part of your day will be order management- receiving, monitoring, and processing customer orders in Oracle (ERP).

• You will also handle complaints or any other requests from our clients.

• You can expect receiving requests primarily via email (CRM) or phone.

What can you look forward to?

• 25 days annual leave

• Private Medical Insurance plan

• Meal cards / vouchers

• Comprehensive dental plan

• Coverage for Life insurance

• Employee Wellbeing Assistance Program and more

• Salary Range: 28,000 - 35,000/year, based on previous experience.

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Job Requirements:

What will you bring?

• Native level of Spanish and fluent level of English language (C1).

• Customer centric approach.

• Good communication skills (efficient, friendly and positive).

• Curiosity and drive for continuous improvement.

• Dental experience will be an advantage.

• Experience or ability to learn CRM and ERP tools.

• Organizational skills and attention to details.

We’re looking forward to receiving your CV.

Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.

Operating Company:

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition Team.

Operating Company:

Spark

The Spark™ Clear Aligner System is manufactured by Ormco™, a global leader in innovative orthodontics products. Spark aligners are made with TruGEN™, the latest innovation in clear aligner material. In the same way that Spark is designed to give orthodontists more control and flexibility, our careers are designed to give you more control and flexibility. Working at the intersection of technology and patient needs, you’ll be positioned to drive disruptive thinking and spark your career.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.