The Role
Make outbound calls to drivers about safety events, provide scripted guidance, de-escalate sensitive conversations, document interactions, update CRM records, and forward recurring feedback to relevant teams. The role requires bilingual Russian and Kazakh communication, attention to detail, stress resistance, and the ability to handle high call volumes during 12-hour onsite shifts in Almaty.
Summary Generated by Built In
We are seeking a bilingual Customer Support Specialist for our Safety Hub team, working a 2-and-2 schedule (12-hour day shifts, 09:00–21:00).
In this role, you will make outbound calls to drivers on intercity rides when safety events occur, such as driver fatigue or speeding. You will guide them according to approved scripts and accurately document every interaction. You will also act as a bridge for feedback, forwarding insights to relevant departments.
The ideal candidate has excellent oral communication skills in both Russian and Kazakh, stays calm in sensitive conversations and handles high call volumes while keeping a polite and professional tone.
This is onsite job based in Almaty.
In this role, you will make outbound calls to drivers on intercity rides when safety events occur, such as driver fatigue or speeding. You will guide them according to approved scripts and accurately document every interaction. You will also act as a bridge for feedback, forwarding insights to relevant departments.
The ideal candidate has excellent oral communication skills in both Russian and Kazakh, stays calm in sensitive conversations and handles high call volumes while keeping a polite and professional tone.
This is onsite job based in Almaty.
Key Responsibilities
- Making outbound calls to drivers about safety events on intercity rides (driver fatigue, speeding)
- Quickly and efficiently resolving issues and guiding drivers according to approved scripts
- Handling sensitive conversations calmly and professionally, including de-escalation
- Keeping records of each interaction in internal systems
- Updating case information in the CRM / admin panel
- Collecting feedback and recurring issues and forwarding them to relevant departments
- Working with high call volumes while maintaining quality standards
Skills, Knowledge & Expertise
- Excellent oral and written communication skills in both Russian and Kazakh
- Ability to conduct dialogue politely and professionally
- Stress resistance and ability to stay focused during 12-hour shifts
- Ability to work with large volumes of information
- Attention to detail and accuracy in documentation
- Proficiency in PC and basic office programs
- Skills in working with CRM systems and other specialized software
- Previous call center experience is a plus
Job Benefits
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Final benefits may vary depending on the location.
About
inDrive is a global tech company on a mission to challenge injustice through fair choices. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 400M installs across 47 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. We are committed to having a positive impact on people’s lives both through our core business, which supports local communities via a fair pricing model; and through the work of our impact programs. Ready to ignite your inner drive?
Skills Required
- Excellent oral and written communication skills in Russian and Kazakh
- Polite and professional communication skills
- Stress resistance and ability to remain focused during 12-hour shifts
- Ability to handle large volumes of information
- Attention to detail and accurate documentation
- Proficiency with computers and basic office programs
- Experience working with CRM systems and specialized software
- Previous call center experience
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
