The Role
Lead end-to-end fraud investigations across multiple countries, including evidence collection, chain-of-custody management, interviews, analysis, and reporting. Identify systemic fraud patterns, control gaps, and root causes, then recommend remediation and monitor implementation. The role also improves investigation procedures and methodologies, supports cross-team knowledge sharing, and communicates sensitive findings to senior stakeholders.
Summary Generated by Built In
We’re looking for an Internal Investigations Manager to join our team and take the lead on fraud investigations across our business.
You’ll run investigations end to end — from gathering evidence and interviewing witnesses to analysing what happened and presenting your findings. You’ll also look beyond individual cases to spot patterns, uncover control gaps, and help make our processes stronger.
If you’re naturally curious, highly objective, comfortable handling sensitive information, and not afraid to ask the uncomfortable questions — we’d love to hear from you.
Key Responsibilities
- Manage end-to-end fraud investigations across countries, ensuring timely closure
- Gather, preserve, and document digital and operational evidence in line with chain-of-custody best practices
- Conduct structured interviews (in-person or video) with whistleblowers, witnesses, and internal stakeholders.
- Prepare clear, well-structured investigation reports and case summaries for internal stakeholders
- Identify control gaps or process weaknesses through investigations and recommend remediation actions
- Identify systemic fraud patterns and conduct root cause analysis on recurring case types, translating findings into actionable recommendation
- Monitor implementation of controls across business units
- Participate in cross-team collaboration and knowledge-sharing sessions
- Contribute to the development and continuous improvement of investigation procedures, templates, and methodologies — including responsible use of AI for efficiency
Skills, Knowledge & Expertise
- Bachelor’s degree.
- 7+ years of investigation experience, including independently managing investigations end to end, from intake through evidence collection, interviews, analysis, and formal reporting.
- Professional proficiency in English
- Strong skills in evidence handling and chain of custody, structured interviewing and statement-taking, OSINT, link analysis and relationship mapping.
- Experience with NUIX, Relativity, digital evidence handling, and data analytics.
- Big 4 experience is preferred.
- Certified Fraud Examiner (CFE) certification — nice to have.
- Strong analytical and structured thinking skills, with the ability to make sense of complex, incomplete, or contradictory information.
High standards of integrity, objectivity, discretion, and confidentiality. - Strong emotional intelligence and communication skills, with the ability to handle sensitive interviews and communicate difficult findings to senior stakeholders.
- Professional courage and attention to detail, with the ability to stand behind conclusions under pressure.
- A drive to go beyond individual investigations by identifying systemic fraud patterns, control gaps, and root causes, and turning findings into actionable improvements.
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 47 countries
- Develop your professional skills with access to mentoring, career consulting, and learning programs
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects
- Work alongside people who take initiative, speak openly, and challenge themselves to grow
- Improve your language skills through co-financed courses and internal speaking clubs
Final benefits may vary depending on the location.
About
inDrive is a global tech company on a mission to challenge injustice through fair choices. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 400M installs across 47 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. We are committed to having a positive impact on people’s lives both through our core business, which supports local communities via a fair pricing model; and through the work of our impact programs. Ready to ignite your inner drive?
Skills Required
- Bachelor's degree
- 7+ years of investigation experience, including independently managing investigations end to end
- Professional proficiency in English
- Experience with evidence handling and chain of custody
- Experience conducting structured interviews and statement-taking
- Experience with OSINT, link analysis, and relationship mapping
- Experience with Nuix, Relativity, digital evidence handling, and data analytics
- Strong analytical and structured thinking skills
- Integrity, objectivity, discretion, and confidentiality
- Strong emotional intelligence and communication skills
- Professional courage and attention to detail
- Big Four experience
- Certified Fraud Examiner certification
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
