About Us:
Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning.
Our Mission:
Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.
Your Team:
The Seesaw Customer Support team is integral to our customer’s success. We care deeply about our product and we work closely with every team across the organization to ensure we deliver top quality support to schools, teachers and their families.
Seesaw has been expanding in 150+ countries outside of the US over the last few years, and we are very excited to continue to invest in our international growth. To provide better around-the-clock support to our international customers, we are beginning to staff roles in Malaysia.
Your Role:
We want every teacher and school to be successful with Seesaw and are looking for thoughtful, compassionate problem-solvers to join our Support Team. At Seesaw, we believe that incredible customer support is the best marketing tool we have and that every customer who interacts with us should feel excited to use Seesaw in their classroom and empowered with the information or tools they need to do just that.
Your Responsibilities:
- Quickly and effectively solve customer issues from school/district administrators and their teachers and parents to ensure that they are successful using Seesaw
- Identify and escalate software challenges or bugs to the team
- Learn the ins and outs of our product to become a Seesaw expert
- Keep relevant teams informed of support issues
- Collect product feedback and share findings
Requirements:
- Deep empathy and patience for teachers, schools, and parents
- 2+ years of customer support experience, preferably in education or education technology
- Zendesk or similar support tool experience
- Thrives in a fast-paced working environment
- Excellent writing and communication skills
- A desire to become an expert on our product (previous experience with Seesaw a plus)
- Ability to investigate and resolve technical issues quickly
- Highly organized and detail-oriented
- Ability to work autonomously, as this role may require handling tasks during hours when team support is limited
- Must be able to accommodate working hours that overlap with U.S. time zones:
Malaysia hours: Monday-Friday 5:00am to 1:30pm Malaysia Time
Our company participates in E-Verify.
Similar Jobs
What We Do
Seesaw is a learning platform that brings educators, students and families together to deepen student learning. Teachers design and facilitate powerful learning experiences, students create, reflect, collaborate, and make their learning visible, and families actively support and celebrate student learning. Seesaw is used by over 10 million teachers, students and family members every month across more than 75% of schools in the U.S.
Why Work With Us
We’re a team of engineers, educators and lifelong learners who wake up every day thinking about igniting students’ passion for learning and solving the challenges teachers face in making it happen. Join us and inspire students to be their best!
Gallery
