- Entry-level opportunity with hands-on training and ongoing support
- Build strong professional phone and customer service skills in a healthcare environment
- Be part of a collaborative, team-oriented call center
- Opportunity to grow within a customer-focused, healthcare-driven organization
- Meaningful work supporting hospitals and healthcare customers
- Competitive compensation and a comprehensive benefits package
- Handle heavy daily phone volume, serving as a primary point of contact for customers
- Take customer orders and service requests by phone from healthcare customers across Kansas and Missouri
- Use strong verbal communication and active listening skills to clearly understand customer needs
- Provide professional, patient, and confident phone support in every interaction
- Accurately enter orders, customer information, and call details into company systems
- Route service requests and orders to the appropriate service centers and internal teams
- Follow established procedures to research and help resolve product or service issues, ensuring proper follow-up
- Learn Agiliti’s products and services and know when to escalate or route specialized questions
- Identify opportunities to offer additional products or services and share qualified leads with sales teams
- Support billing and collections activities, including purchase order numbers, invoice requests, and billing questions
- Assist service centers with basic administrative and office support tasks as needed
- Participate in training, quality, and process improvement activities
- Support and learn from experienced Customer Service Representatives on the team.
- High School Diploma or two (2) years of equivalent experience required
- Previous experience in a high-volume call center environment preferred
- Ability to multitask, prioritize, and manage time in a fast-paced, phone-heavy role
- Healthcare industry experience or knowledge preferred
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements
You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.
Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
If you require assistance with your application, please contact [email protected].
Agiliti
Location City:HazelwoodLocation State:MissouriSkills Required
- High School Diploma or two years of equivalent experience
- Previous experience in a high-volume call center environment
- Ability to multitask, prioritize, and manage time in a fast-paced role
- Healthcare industry experience or knowledge
Agiliti Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agiliti and has not been reviewed or approved by Agiliti.
-
Healthcare Strength — Medical, dental, vision, mental health, and supplemental coverages (e.g., critical illness, accident, hospital indemnity) are broadly available with spending/savings accounts. The breadth of options indicates a comprehensive core health offering.
-
Retirement Support — A 401(k) plan with employer match is offered, alongside programs such as profit sharing and an employee stock purchase plan. These elements provide multiple avenues to build long‑term financial security.
-
Leave & Time Off Breadth — Paid time off, paid holidays, floating holidays, and family medical leave are available, with some mentions of PTO rollover. This mix supports time away needs across different situations.
Agiliti Insights
What We Do
Agiliti is a company of 5,500+ passionate equipment management experts who believe every interaction has the power to change a life. We’ve built a brand that’s dedicated to optimizing clinical outcomes while relentlessly improving economic outcomes for our customers.
.png)
