About the Role
We are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
QualificationsMinimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
Proficient in English and Italian (both written and verbal).
Strong communication and problem-solving skills.
Comfortable working in a fast-paced, multicultural environment.
Willing to work on a 9-month renewable contract.
Key Responsibilities
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Provide first-line support to business clients via email, chat, or phone.
Manage and resolve B2B inquiries related to orders, accounts, and system usage.
Collaborate with internal teams to ensure timely and accurate responses.
Document all customer interactions and feedback within the system.
Handle escalations professionally and ensure service-level targets are met.
Support process improvements and contribute to continuous service enhanceme
Skills Required
- Minimum 1-2 years of experience in customer service, helpdesk, or shared service support
- B2B experience
- Proficiency in written and spoken English
- Proficiency in written and spoken Italian
- Strong communication skills
- Strong problem-solving skills
- Comfort working in a fast-paced, multicultural environment
- Willingness to work on a nine-month renewable contract
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
