Customer Support Specialist III (Ecommerce Operations)

Role Details

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.
Welcome to Crescendo. Welcome to what’s next.
 

The Role

We are seeking a detail-oriented and proactive Customer Support Specialist III to support our commercial ecommerce operations. In this role, you’ll manage data, reporting, merchandising workflows, and retail operations, while collaborating with cross-functional teams to ensure smooth execution and high-quality results.
This position is ideal for someone who enjoys working with data, driving operational efficiency, and partnering with multiple teams to deliver insights and improve processes.
 

What You’ll Do:

• Manage and optimize dashboards, reporting processes, and data integrations for sales, inventory, and performance KPIs.
• Pull and analyze month-end and weekly inventory data to ensure accurate insights at store and warehouse levels.
• Support operational verification to confirm demand aligns with POS projections and orders are routed correctly.
• Maintain and track Retail Health Scores, merchandising compliance, and execution results.
• Oversee administrative platforms and processes, including Bazaarvoice, PIM updates, price lists, and ICT forms.
• Assist with trade spend reconciliation, wire transfer verifications, and other financial support tasks.
• Maintain retail calendars, promotional timelines, and execution schedules to ensure timely operations.
• Consolidate contracts, retailer terms, sales documents, and other operational materials for organized access.
• Collaborate cross-functionally with sales, operations, accounting, and merchandising teams to align execution and resolve issues.
• Provide leadership with reporting insights, special project support, and process improvement recommendations.
   

What We Expect From You:

• At least 2 years of experience working in a similar role
• Strong attention to detail and ability to manage complex datasets and reports.
• Excellent written and verbal communication skills for coordinating across teams and stakeholders.
• Highly organized, able to prioritize tasks, and meet deadlines consistently.
• Proactive problem-solving skills, identifying and addressing issues before they escalate.
• Comfortable working with reporting dashboards, data management platforms, and administrative systems.
• Adaptable and able to thrive in a fast-paced, dynamic environment.
• Collaborative mindset, while capable of independent work when needed.
• Ability to support multiple operational areas, including merchandising, finance, and retail execution.
• Analytical mindset with a focus on continuous improvement and operational efficiency.
• Passionate about supporting high-quality retail operations and enhancing customer experience. 
   

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development