Customer Support Specialist II, Performance

I'm Brandon Yach, Senior Manager, Customer Support at Teamworks. Our Performance products — AMS, Nutrition, and Strength & Conditioning — are growing fast across European football, rugby, and beyond, and the organizations using them need support that matches the level they operate at. I'm looking for someone who understands performance environments from the inside and can bring that context to every customer interaction.

This isn't a passive ticket queue role. You'll work autonomously, own issues from first contact through resolution, and partner closely with our Product Success and Customer Success teams as a real cross-functional contributor.

• Own a queue of support tickets across AMS, Nutrition, and Strength & Conditioning, triaging and resolving issues based on severity and customer impact

• Build and configure Teamworks Performance products on behalf of customers, including data setup, template creation, and workflow customization

• Analyze performance data within customer environments to identify trends, troubleshoot anomalies, and surface actionable insights

• Partner closely with Product Success Managers in a roughly 60/40 split between ticket-based support and collaborative PS work

• Coordinate with Product and Engineering to escalate bugs and represent customer needs with thorough documentation

• Participate in a rotating on-call schedule for weekend coverage during key customer project periods (approximately 5 to 6 weekends per year)

• Hands-on experience building and using AMS in a professional or collegiate/academy performance environment — this is the core of the role and non-negotiable

• A background in sports performance (sports science, strength & conditioning, nutrition, athletic training, or related field)

• Demonstrated ability to solve complex problems independently and with urgency, often without a complete picture

• Data literacy — ability to interpret performance data, identify trends, and draw actionable insights

• Strong written and verbal English communication skills, and sound judgment when handling sensitive athlete health data

• You have a sporting background within European professional or academy environments

• You speak Spanish, German, Dutch, or Portuguese

• You have experience with data analysis tools (R, Python, Tableau, or similar)

You'll be supporting some of Europe's most recognized sports organizations at the sharpest end of their performance operations. The autonomy is real, the cross-functional relationships are genuine, and the chance to grow your career inside one of the fastest-moving companies in sports tech is right in front of you.

We're the Operating System for Sports™, powering 6,500+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 500+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win.
Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected].

To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamworks employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.