Customer Support Specialist I

Schedule: Full-time

Job Type: Onsite  

Salary Type: Hourly

About The Role

We are seeking a motivated and detail-oriented Entry-Level Customer Service Specialist to join our dynamic team. In this role, you will be responsible for providing exceptional support to our clients, assisting with their customs brokerage needs, and ensuring smooth and efficient transactions.

What The Candidate Will Do

• Assist clients with inquiries related to customs brokerage services, including documentation and shipment tracking.
• Process import documentation in compliance with US Customs regulations.
• Coordinate with other departments to resolve client issues and ensure timely processing of shipments.
• Maintain accurate records of client interactions and transactions.
• Provide updates and status reports to clients regarding their shipments.
• Stay informed about changes in customs regulations and procedures.

Basic Qualifications

• High school diploma or equivalent
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• 1-2 years of related employment experience 

Preferred Qualifications

• Basic understanding of customs brokerage procedures is a plus. 0 –1 year experience 

About Uber Freight 

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.