Skilljar is seeking a Customer Support Specialist I (aka Product Support Specialist) to join our growing Support team here at Skilljar! This group helps our customers address and mitigate issues within the Skilljar platform. As part of a growing team, you’ll have an outstanding opportunity to work across many abilities while having an impact on our customer's experience!
We’re looking for a conscientious self-starter who enjoys wearing multiple hats and thrives in a dynamic environment. You must be forward-thinking and highly collaborative with a love for problem-solving. This is an excellent opportunity to join a growing startup.
- Serve as a contact for customer-facing support and technical requests
- Own product-related inquiries through to resolution
- Demonstrate your product knowledge and customer service skills to provide guidance and solutions to help enable the success of our customers
- Maintain a high level of customer satisfaction to increase customer retention and drive expansion
- Support our Customer Success team with technical configuration and integration set up as needed
- Tackle technical issues in partnership with Services and Support Engineers
- Partner with our content creation team members and contribute on the creation of customer and internal-facing help documentation
- Help the business build and update processes as needed
- Collect customer product requests and drive agile prioritization through Skilljar’s development process
- Other Duties and Responsibilities As assigned.
- At least 1 year of experience in a customer-facing support role supporting a technical product, required.
- Ability to multi-task and effectively prioritize incoming customer requests (queue management experience required)
- Effective verbal and written communication skills with a passion for client service
- A highly collaborative teammate who works well in remote environments
- Outstanding interpersonal skills with a broad range of external and internal teams
- Highly self-directed and comfortable in a fast-paced environment with ambiguous and constantly evolving requirements.
- Experience working with HTML, CSS, and Javascript is highly preferred
At Skilljar, we strive for salary range transparency in our hiring process. This is a major step towards not only complying with state and local regulations where required, but also to make sure Skilljar is putting pay equity and DEIB top of mind during the hiring process. Base salary is only a part of the total rewards package - this role will also be eligible for paid overtime, bonus based on company performance, and a new hire equity grant in the form of stock options. Below are the base salary ranges for this role:
Base Salary Range: $38,200-$47,000
The placement within the salary range will be determined based on factors such as experience, education, relevant skill set, and internal equity.
Why Should You Work for Skilljar?
Learn more about out benefits and culture here!
Backed by prominent financial institutions, including Mayfield, Shasta Ventures, Trilogy Equity Partners, and Insight Partners, Skilljar is the leading enterprise customer training platform, transforming the way organizations onboard, engage, and retain their customers. Trusted by leading global companies like Slack, Tableau, Liberty Mutual, Cisco, Verizon, and U-Haul, Skilljar provides the essential tools and foundation for successful customer and partner engagement and enablement.
We are a team of bright, dedicated Skillets with startup drive and a passion for education. Founded in Seattle, Skilljar is now a fully distributed company.
Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
Skilljar does not accept nor are we responsible for any fees associated with unsolicited resumes, LinkedIn bios, or any other candidate introductions.
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What We Do
Skilljar helps go-to-market organizations leverage the power of Customer Education to boost product adoption. Skilljar’s external LMS makes it easy for your customers to join your academy to onboard, get certified, and upskill, leading to higher customer retention rates and lower support costs. Skilljar enables Customer Education teams to launch and scale beautiful academies to make every customer a product expert. We're building a future where your customers use and love your products because they’ve been trained in a way that works for them, freeing up your go-to-market teams to focus on strategic customer conversations. For 10+ years, Skilljar has helped companies turn Customer Education into a business driver, with tangible results showing that a trained customer is a retained customer.
Why Work With Us
Skilljar is helping millions of people around the world gain job-relevant skills in a rapidly changing economy. We’re delivering business outcomes for our customers, innovating in an exciting new category, and driving impact to narrow the global skills gap.
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