Bilingual Customer Support Specialist - Overnights
Pay from $27 to $32 per hour with significant growth and earning potential!
Includes $4 Shift Differential
California Branch
4810 South Hellman Avenue, Ontario, CA 91762
Fast, friendly and customer focused. As a Uline Overnight Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary experience our customers love. Don’t put your career on hold, join our growing company!
Full-Time On-site Hours: Friday - Tuesday, 9 PM to 5:30 AM
Training Hours - Days: Monday - Friday, 8:30 AM - 5 PM (approximately 6 - 7 months)
Why Customer Service at Uline?
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Learn: Comprehensive onboarding hones critical thinking, decision-making and communication skills.
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Develop: Professional office environment with peer mentorship program for one-on-one support.
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Connect: Regular team appreciation events and opportunities for community involvement.
Position Responsibilities
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Process customer orders, make product recommendations and handle account inquiries using world-class technology.
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Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
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Build business relationships with customers over phone, email and chat.
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Understand customer needs and recommend Uline's best solutions.
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Help customers navigate Uline's website and online ordering.
Minimum Requirements
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High school diploma or equivalent. Bachelor's degree preferred.
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Excellent problem-solving, listening and communication skills.
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Prior customer service experience is a plus, but if you are eager to learn, we will train you!
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Bilingual (English / Spanish) - fluent in both verbal and written forms.
Benefits
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Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
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Multiple bonus programs.
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Paid holidays and generous paid time off.
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Tuition Assistance Program that covers professional continuing education.
Employee Perks
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Best-in-class, clean, modern facilities.
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First-class fitness center and nearby walking path.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
Uline Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uline and has not been reviewed or approved by Uline.
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Strong & Reliable Incentives — Annual bonuses and profit sharing are consistently highlighted as meaningful parts of total compensation. These incentives are described as a major plus that materially boosts overall pay for many roles.
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Retirement Support — A 401(k) match with immediate vesting at a strong level is repeatedly described as part of the package. This feature is portrayed as a standout financial benefit supporting long‑term savings.
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Healthcare Strength — Healthcare is characterized as complete and highly competitive, complemented by FSA options and an EAP. Employee‑only medical coverage is often described as strong.
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What We Do
Uline is North America's leading distributor of shipping, packaging and industrial supplies. Our family-owned company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience. Uline’s dedicated team of employees make this possible, working together to ensure fast, reliable delivery and legendary customer service
