Customer Support Specialist - Bilingual
(English / French)
Pay from $35 to $40 per hour with significant growth and earning potential!
Toronto Branch
3333 James Snow Parkway, Milton, ON L9T 8L1
Fast, friendly and customer focused. As a Uline Bilingual (French) Customer Support Specialist, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.
Full-Time Hours: Monday - Friday, 9:30 AM to 6 PM.
Why Customer Service at Uline?
Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.
Position Responsibilities
Process customer orders, make product recommendations and handle account inquiries using world-class technology.
Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
Build business relationships with customers over phone, email and chat.
Understand customer needs and recommend Uline's best solutions.
Help customers navigate Uline's website and online ordering.
Minimum Requirements
High school diploma or equivalent. Bachelor's degree preferred.
Excellent problem-solving, listening and communication skills.
Prior customer service experience is a plus, but if you are eager to learn, we will train you!
Bilingual (English / French) - fluent in both verbal and written forms.
Benefits
Company-paid extended health coverage and RRSP with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
On-site café, outdoor patio and first-class fitness center.
Monthly employee-appreciation events.
Opportunities for community involvement.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.
Uline is a drug-free workplace. All positions are on-site.
Uline is an Equal Opportunity Employer
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
Skills Required
- High school diploma or equivalent
- Fluent verbal and written English and French
- Excellent problem-solving skills
- Excellent listening skills
- Excellent communication skills
- Prior customer service experience
- Bachelor's degree
Uline Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uline and has not been reviewed or approved by Uline.
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Strong & Reliable Incentives — Annual bonuses and profit sharing are consistently highlighted as meaningful parts of total compensation. These incentives are described as a major plus that materially boosts overall pay for many roles.
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Retirement Support — A 401(k) match with immediate vesting at a strong level is repeatedly described as part of the package. This feature is portrayed as a standout financial benefit supporting long‑term savings.
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Healthcare Strength — Healthcare is characterized as complete and highly competitive, complemented by FSA options and an EAP. Employee‑only medical coverage is often described as strong.
Uline Insights
What We Do
Uline is North America's leading distributor of shipping, packaging and industrial supplies. Our family-owned company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience. Uline’s dedicated team of employees make this possible, working together to ensure fast, reliable delivery and legendary customer service
