The Customer Support Solutions Lead Engineer provides support to GA regional units to design, promote and execute a differentiated offer and solve after sales issues for all GA Solutions portfolio in Transmission, Distribution, and Industry segments. He/She collaborates with the Regions, Global Supply Chain, Quality, Product Management and R&D teams as required to solve customer requests and define best practices for 1st class customer support.Job Description
The Customer Support Solutions Lead Engineer is responsible to support GA regions on the following topics:
- Design of solutions for Substation control, Protection and Monitoring for innovative projects, identification of the conformity of standard solutions with customer requirements, and of the possible specific developments and customization of SA product portfolio
- Design of demonstrators (Proof of Concept) for qualification purpose, promotion, or within the execution of customer projects
- Differentiate GA offer and bring the most attractive offering to customer needs in term of total cost of ownership, flexibility (adaptability to electrical network operations and maintenance), performances, and life cycle management.
- Define engineering strategy, for the design of the system architecture regarding interfaces with the primary equipment, communication with IEDs and SCADA, arrangement and setting of the physical and logical communication network, redundancies of all the critical features, optimization of system functions for protection, control, maintenance, data modeling.
- Audit the project basic and detailed design from regional teams on critical projects at global or regional level, audit of architectures, data bases, validation plans, ...
- Consolidation of application libraries with customer use cases and design templates to be shared with GA Sales, Tendering, Operations, and GA partners in the regions. They will include architectures with corresponding use cases, templates of design documents, data base templates for electrical and graphical data, …
- Coaching and expertise development of the regional teams so that they can deliver innovative projects fitting with customer expectations.
- • Site investigations, lead of taskforces on strategic projects
His/her missions cover the complete GA PAC portfolio of products and solutions:
- Distributed and digital control system DS Agile, including C264 BCU, aView HMI, ethernet switches, RTU platforms iBox, D20, D25, D400, G500…
- Engineering and maintenance tools, Cyber Security solutions and services
- Applications of electrical network management.
Qualifications/Requirements
Bachelor’s degree from an accredited university or college and/or equivalent knowledge/experience in Electrical Engineering
- Very strong experience of leading technical project execution in grid automation portfolios
- Good knowledge of Power System and Substation Control & Protection Applications for Transmission, Generation, and Industry segments
- Excellent written/oral communication and interpersonal skills, customer focused.
- Strong experience with computer technology, protection and control system design, validation, commissioning, cyber security, communication protocols as IEC61850, IEC 103, Modbus, DNP3.0, TCP/IP, Ethernet
- Strong analytical skills with ability to identify and explain critical issues.
- Must be able to handle multiple projects simultaneously within stringent time constraints, requires discretion and independent judgment, and the ability to maintain a good working relationship with all co-workers, stakeholders, and clients.
- Familiarity with product Quality metrics, MTBF, FMEA/HAZOP, cybersecurity, and functional safety.
- Willingness and ability to travel 25% of the time. English (written/spoken) mandatory for the position.
Nice to Have:
- Proven mentoring and coaching abilities, demonstrated ability to motivate & inspire others.
- Demonstrated strategic awareness combined with tactical implementation capability.
- Six sigma/lean
Relocation Assistance Provided: Yes
Top Skills
What We Do
GE Vernova is a planned purpose-built company on a mission to electrify the planet while simultaneously working to decarbonize it.
If we want our energy future to be different…we must be different.
Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
Together, we have The Energy to Change the World.
Why Work With Us
Join our team, to evolve and grow, surrounded by some of the brightest minds in the industry who help you get better every day. You’ll get the chance to rewrite the rules, work on cutting-edge technology, and be part of a global team for positive change.
Gallery
