Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionYour mission is to provide leadership to the Consumer Customer Support Team establishing and maintaining high levels of quality, efficiency and other processes required for an exceptional level of customer support. The team is the primary point of contact for the Wise customers and forms a large part of the company’s profile. As such, all enquiries need to be acted upon with competence and professionalism.
It is the CSTL’s primary duty to ensure that expectations are clearly set and that members of the team are highly engaged, motivated, armed with all necessary equipment and software, have opportunities to contribute to tactics and strategy, and opportunities to learn and grow.
Here’s how you’ll be contributing to our Customer Support team:
Ensure that customer service is maintained by:
Collaborating with other departments and leads to ensure customer objectives are met
Ensuring that your team has the required resources, training and knowledge to use them effectively to be able to resolve issues independently in a timely manner
Ensuring a high level of customer focus (internally and externally) with due care and attention to customer priority issues and appropriate levels of customer communications
Maintain a high level of communications within the team internally and externally
Developing and maintaining customer satisfaction measurement metrics
Defining and implementing the procedures and policies to ensure that high-quality service is delivered to customers (both internal and external) and adherence to strict SLA’s
Seeking and providing positive and constructive feedback frequently on all levels
Qualifications
Requirements
Fluent in English
Excellent Customer Service experience - 3+ years in an CS organization
Leadership Experience - 2+ years
Knowledgeable of Wise vision and mission and aligning team goals with company objectives.
Procedural expertise on Customer Support tools, policies, procedures and performance monitoring
Team development and empowering leadership skills (including coaching and mentoring skills)
Data-based decision-making, problem solving skills
Effective communication, cross-team collaboration and networking skills
Able to keep up with constant change, patient and flexible.
Time management and prioritisation skills
Comprehensive product understanding skills
Empowering leadership skills
Team development skills
Empathetic communication skills
Feedback and recognition skills
Conflict resolution skills
Please apply by submitting your resume in English.
Additional InformationOur Benefits:
💰 Salary for this role is 14.000 BRL gross per month
🚀 RSU’s in a rapidly growing company
💻 Flexible working model
💪 An annual self-development budget
🩺 Health and dental allowance for you and your dependents
💝 Company-paid: Life Insurance, and an EAP program
☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
🏝️ A paid 6-week sabbatical leave after four years
👶🏼 18-weeks of paid parental leave, after a year with us and child care assistance
🚌 Transportation vouchers
🍕 Food (708 BRL per month) and meal (1,166 BRL per month) vouchers
🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil
Click here to learn more about the benefits that we offer at Wise
You must already be legally authorized to work in São Paulo, Brazil.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
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What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
