Customer Support Representative

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

3M Healthcare is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

About the Role:

Reporting to the Customer Contact Manager - This person will be responsible for establishing key contacts within hospitals at both ward/staff & procurement level. Duties will include creating a standard process for the ongoing provision of purchase orders for the rental of medical devices. You will also be responsible for liaising with accounts payable and investigating queries, working to resolve the matter. Responsible for maintaining client files, dealing directly with hospitals to chase PO numbers, ensure PO numbers are correct and current for leased medical equipment.

Duties include:

• Securing Purchase order numbers (PO) for all leased medical devices
• Following up with customers for orders created without a PO
• Working to secure/renew Blanket Orders with major hospitals
• Investigating any customer discrepancy issues
• Initiating process changes with customers for the provision of PO’s
• Creating consolidated invoices from ERP to Excel
• Issuing invoices to customers

To succeed in this role, the successful candidate should meet the following criteria:

• Minimum of 1-2 years’ experience in a customer service-based role
• Experience in Administration
• Excellent time management and organizational skills, with the ability to prioritise multiple tasks on a weekly and daily basis
• Ability to work to deadlines and to work Autonomously 
• Fantastic communication skills verbal and written
• investigative skills
• Knowledge of Microsoft Suite
• Understanding of Excel, including pivot tables, V-lookups & macros

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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