Customer Support Representative

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

We are seeking a dedicated and skilled Customer & Technical Support Specialist to join our team. In this role, you will be the first point of contact for our clients and end-users, providing exceptional telephone support to address both customer service and technical issues.

Main responsibilities

• Deliver prompt, courteous, and effective telephone support to clients and end customers.
• Diagnose, troubleshoot, and resolve technical issues over the phone, ensuring a positive customer experience.
• Open, manage, and follow up on trouble tickets within the company’s support system, ensuring timely issue resolution.
• Document and communicate recurring issues to the technical team to improve support processes and prevent future problems.

Skills and Experience we desire

• Background in accounting, with hands-on experience in SAP or similar ERP systems
• Strong problem-solving skills, with the ability to explain technical solutions clearly to users
• Excellent verbal communication skills, with a customer-first attitude

How to Apply

Please submit your application directly via this advert or to Yan Edlshteyn - [email protected] 

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.