Who are we?
iClassPro, Inc. is the world's leading class management software solution for children's activity centers. Our goal is to solve the dilemma most every business in our industry experiences---how to spend less time running a gym, swim, dance or cheer business and get back to doing what they love. Today, we're proud to serve thousands of these businesses around the world with quality-driven software that helps them operate more efficiently, earn more revenue, and drive future success.
We distinguish ourselves through our Core Values. More than just words, they are the essential parts of our character that constantly take iClassPro to the next level. Do you have the qualities that it takes to work at iClassPro?
· Commitment to Excellence
· Commitment to Customer Service
· Solutions Focused
· A Spirit of Teamwork and Collaboration
· Taking Ownership
What you will be doing in this role?
- Responding to customer inquiries via phone calls, emails, and live chats.
- Providing exceptional customer service by promptly addressing customer concerns and resolving issues.
- Assisting customers with product navigation, troubleshooting, and problem-solving.
- Collaborating with other team members and departments to resolve complex customer issues.
- Documenting customer interactions and maintaining accurate records.
Who are we looking for?
- Two years prior experience in customer support.
- Excellent communication skills, both written and verbal.
- Strong technical problem-solving abilities.
- Ability to remain calm and professional in challenging situations.
- Attention to detail and strong organizational skills.
- Experience with help desk software or CRM systems is a plus.
If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we would love to hear from you!
What does iClassPro offer?
- An amazing work culture that provides opportunity for growth.
- Generous Paid Time Off for a healthy work-like balance.
- Health Insurance including medical, dental, and vision.
- Paid medical and life insurance policy.
- 401K with company match.
iClassPro is an Equal Opportunity Employer
E-Verify is used to verify authorization to work in the U.S.
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What We Do
When you run a gymnastics, swim, cheer or dance business, there’s so much you have to do — but so much else you want to do. iClassPro is right there with you. Started by a world-class athlete and successful gym owner, we know what it takes to meet business goals while delivering on your promise to kids and their families. Easier scheduling. Faster payment. Effortless communication. Data-driven business decisions. More tools to understand what’s working and where to go from there. Because when you run your business like a pro, you can do more of what moves you.
iClassPro is a robust, feature-rich solution for classes, students, coaches, payments and more, backed by world-class support that keeps our customers — and theirs — engaged and focused on what they love. Our simple, easy-to-use software streamlines and simplifies many of the most time- and money-consuming tasks, including: Class and Appointment Scheduling, Payments, Retail Sales, Customer Communications, Attendance & Make-ups, Skill tracking, Smart reporting & Analytics, Workflow Simplification, and much more!
Because we value our customer's brands, we offer custom-branded options to provide users an experience with the activity center's logo, colors and more — growing affinity for their brand with every successful transaction and communication.
