We are looking for a highly motivated Customer Service Representative in the Logan Township, NJ. In this role you will have continuous customer contact in a busy, high-volume work environment. You will handle internal and external customer and distribution calls and emails regarding customer orders, order inquiries, pricing, and general product information. You will also perform order-entry activities to process a high volume of incoming customer orders received via phone, fax, email, and mail, and will have frequent contact with manufacturing and logistics personnel regarding order shipping details and product availability. You may also deal with customer complaints and will need to have empathy for the customer’s situation.
Why apply?
- Competitive wages
- Opportunity for advancement
- Company provided benefits: Medical, Dental, Vision, disability, Company paid life and disability benefits, paid vacation, and 401K.
About the Role
Responsibilities:
- High-volume call center with internal and external customers.
- Order entry and order inquires.
- Frequent contact with manufacturing and logistics personnel regarding order shipping details.
- Contact with internal sales department for customer needs/procedures.
- Customer complaints.
About You
We Require:
- Minimum two years’ experience in an ACD-equipped call center preferred. Comprehensive customer-service experience and training in handling difficult customers, in problem-solving skills, and in professional listening and fact-finding techniques must all be demonstrated. Must perform the required job duties accurately and efficiently.
- Strong organizational skills are essential, as well as the abilities to learn quickly, to prioritize work and to be a self-starter in a fast-paced, high-energy environment.
- Typing speed of at least 50 words per minute required. Personal computer experience with word processing and spreadsheet software desired.
- Effective oral and written communications skills, good math skills, a pleasant, professional, and courteous manner, and excellent interpersonal skills are all required.
- High school diploma or equivalent required. Some college preferred.
About Us
Custom Building Products is a high-volume manufacturer of stone and tile installation and beautification products. Custom Building Products is dedicated to excellence as the industry leader by supplying our customers with quality, innovative building products. Our Company is committed to safely maximizing productivity, profits, and opportunities for employee growth. Custom Building Products is committed to maintaining a leadership position as an innovative, dynamic organization dedicated to providing quality products and services meeting and exceeding customers’ expectations.
Ready to Apply?
- The process is simple. Click on the “apply” button to get started. Good luck!
Skills Required
- Minimum two years of experience in an ACD-equipped call center
- Comprehensive customer-service experience, including handling difficult customers, problem-solving, professional listening, and fact-finding
- Ability to perform job duties accurately and efficiently
- Strong organizational skills and ability to learn quickly, prioritize work, and self-start in a fast-paced environment
- Typing speed of at least 50 words per minute
- Personal computer experience with word processing and spreadsheet software
- Effective oral and written communication skills
- Good math skills and excellent interpersonal skills
- High school diploma or equivalent
- Some college education
What We Do
Custom Building Products is North America's leading provider of flooring preparation products and tile and stone installation systems. Founded in 1964, the company manufactures a comprehensive line of professional-grade materials, including mortars, grouts, and waterproofing membranes, serving both residential and commercial markets. They are dedicated to innovating high-performance installation solutions and providing technical support to professional contractors across the building materials market.
