Source BioScience, comprised of Source LDPath and Source Genomics, provides industry-leading laboratory services in genomics, multiomics and healthcare diagnostics, partnering with biotechnology, pharmaceutical, healthcare and academia. For more information, please visit www.sourcebioscience.com.
Job DescriptionThis role is to manage the customer-facing administrative tasks for the Clinical Laboratory based in Cambridge. Liaise between customers, logistics and laboratory teams to ensure samples are collected and processed within stated timeframes. Further, to assist with sales processing, and work closely with other customer services personnel and the sales team as required by the business.
Main duties and responsibilities
- Liaising with customers regarding confidential clinical information including monitoring, following up and completing requests for information from service users
- Log and progress any customer complaints. Process all customer queries to conclusion and satisfaction for the customer. This will be carried out in conjunction with the Clinical Laboratory staff
- Clinical record keeping duties including scanning, printing and filing of confidential records as required
- Being responsible for receipt and logging of external results and preparation of reports for approval by Biomedical Scientist.
- Liaise with the logistics team to deliver the Clinical Lab Sample Collection kits
- Administration and distribution of diagnostic reports to customers/healthcare professionals, ensuring information regarding delivery targets are disseminated as and where necessary
- Assist with sales processing and finance function administration from the point of test request through to support with issuing a quote, its dispatch and any subsequent queries thereafter
- Provide front of house duties at the Cambridge site including answering the main telephone line, customer service emails, reception meet and greet, and handling incoming and outgoing post
- Liaise between courier and laboratory teams to ensure samples are collected from customers and processed within stated timeframes. This will include being responsible for following tracking numbers to ensure drop offs/pick ups have been completed.
- Work closely with the sales and laboratory team in a proactive way.
- Provide ad-hoc support across the division during any period of change and increased service provision
Previous administration experience is desirable.
Excellent interpersonal and communication skills.
Must be computer literate with good working knowledge of MS Office (Outlook, Excel, Word).
Knowledge and/or experience of working within the UK healthcare system is desirable.
- Income Protection
- Life Assurance x4 salary
- Employee Assistance Programme
- Medicash health cash plan
- Shopping & leisure discount portal
- Virtual GP Service
- mProve Yourself health and wellbeing resources
- SkinVision App
- Able Futures Mental Health support
- 33 days holiday (inclusive of bank holidays) increasing with LOS
- An extra day off on your birthday
- Option to buy and sell holidays
- Cycle to work scheme
Skills Required
- Previous administration experience
- Excellent interpersonal and communication skills
- Computer literacy
- Working knowledge of Microsoft Office, including Outlook, Excel, and Word
- Knowledge of or experience working within the UK healthcare system
What We Do
Source BioScience, comprised of Source LDPath, Source Genomics and Source Stability Storage – your laboratory service partner. Provider of Cellular and Digital Pathology Services, Genomics services including Sanger sequencing and multi-omics and healthcare diagnostics. Headquartered in Nottingham, UK with locations in Cambridge, Rochdale, Ireland and San Diego, USA. We are ISO15189, GCP and GMP accredited, ISO9001:2008 certified licensed by the Human Tissue Authority and registered with the Care Quality Commission. Serving a variety of markets, our multidisciplinary expertise includes: - Cellular and digital pathology - Molecular diagnostics - Genomics laboratory services - Stability storage solutions For Media or Investor queries please email [email protected]
