Interested in exploring the world of legaltech? Want to bring your customer support experience to a startup environment? Join our diverse team at SeedLegals and provide high-quality support to startups and startup founders!
SeedLegals is the leading provider of automated legal solutions for startups in the UK and globally. We’re a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepreneurship accessible to all. We’ve revolutionised early-stage fundraising, incentivising teams with share options, applying for SEIS/EIS, and managing cap tables since our inception in 2016. With over 60,000 companies served, startups raising over £3 billion on our platform, and 1 in 3 early-stage funding rounds closed with us, we’ve become a driving force in the industry.
We are a diverse and talented team who believe entrepreneurship should be accessible to everyone, and by providing founders with tools to create, build and scale their ideas, we help make this happen.
Our values are key to our success. We:
- Invest and trust in each other
- Are committed to a growth mindset
- Embrace diversity and cultivate inclusion
- And are driven by customer success
With offices in London and Paris, and a team in Ireland & the US, we’re always looking for talented individuals to join our team.
The Role:
You’ll be the first point of call for users, providing them with great customer support, helping answer their questions and navigating the platform. This will involve assisting users via our live chat function (Hubspot), on calls and emails - you'll need to answer questions about anything and everything to do with using SeedLegals, from login issues through to questions about specific legal documents, and connecting the user with members of the team in other parts of the company. You will also be giving one-on-one product-specific support through emails and video calls.
Your work will be based on HubSpot, utilising the CRM and its new AI tools to deliver a friendly and efficient experience for our users. You’ll help write articles and resources for internal use and for founders using the platform, and you’ll help work on projects that help improve the efficiency of the team.
You will work directly with other teams in the business, including our engineers, product managers, sales, marketing and legal teams, just to name a few. Collaborating with our amazing team of developers, founders, investors and lawyers to further scale the CX Team, develop the SeedLegals platform, and deliver best-in-class support to our users.
This is a hybrid role where we would require you to come into our office a couple of times a month; it is not fully remote. Your annual starting salary would be between £28,000 - £30,000.
Requirements
- Proven experience in customer service or support (Email, Phone, and Live Chat). You know your way around a CRM, such as Hubspot, and thrive in a digital-first support environment.
- You possess phenomenal communication skills. You can distill complex legal, tax, and equity jargon into clear, actionable advice for startup founders.
- A solid track record of hitting (and exceeding) KPIs. You work well under pressure, are comfortable de-escalating tricky situations, and can solve problems independently.
- You are proactively feedback-focused. You seek out feedback, apply it quickly, and are motivated to assume more responsibility as we scale.
- A genuine passion for innovation. You’re excited to interact with founders daily and want to learn about the startup & investment landscape.
- You anticipate issues and find ways to add value to the customer experience. You have the organisational skills to juggle multiple tasks without missing a deadline.
- You’re driven to deliver a customer experience that aligns with our values and tone, helping founders achieve their goals every single day.
Benefits
- Private healthcare, life, and group critical illness insurance
- 25 days annual leave, plus bank holidays and your birthday off
- 3 volunteer days per year
- Share options after one year in the company
- Pension
- Hybrid working policy, and a £250 work-from-home allowance.
- Learning, development and networking opportunities with some of the most experienced individuals in UK startup law, investment, and entrepreneurship.
- Monthly wellbeing budget
- Cycle to work scheme
- Annual learning & development budget
- Free lunch in the office once a week
Interview Process
- Apply online
- 30 min video call with a member of the team + short written task
- 1hr long interview with a Head of CX & a member of the team
- 30 min chat with the Director of Strategic Operations
- 30 min chat with the CEO
Skills Required
- Proven customer service or customer support experience across email, phone, and live chat
- Experience using a CRM such as HubSpot in a digital-first support environment
- Excellent communication skills, including simplifying complex legal, tax, and equity terminology
- Track record of meeting or exceeding KPIs
- Ability to work under pressure, de-escalate difficult situations, and solve problems independently
- Proactive, feedback-focused approach and willingness to assume more responsibility
- Interest in innovation, startups, and the investment landscape
- Strong organizational skills and ability to manage multiple tasks and deadlines
- Commitment to delivering a customer experience aligned with company values and tone
- Ability to work hybrid, attending the office a couple of times per month
What We Do
Our goal is to be the operating system of your company. Our platform automates tasks to transform the way businesses raise investment, hire and retain talent, and grow faster. We guide, educate and empower startups and small businesses to automate the legals they need, dramatically cutting down the time and expense companies used to spend with traditional lawyers and accountants. Our innovative agile funding services help founders raise money, from one-off investments to a full funding round and top-ups in between. We also work with investors to accelerate the fundraising process. ? 35,000+ startups, SMEs and investors use SeedLegals £1billion+ raised with SeedLegals UK's #1 for funding rounds UK's #1 for cap table management UK's #1 for EMI Option Schemes 100+ employees Offices in Holborn, London and Station F, Paris We operate in the UK, Ireland, France, Singapore and Hong Kong We’ve been named Industry Game Changer (Growth Investor, 2019), Rising Star (Tech Nation, 2019), listed in the Top 100 Disruptive Brands (Marketing Week, 2017) and awarded Best Legal Team for Early Stage Deals (UKBAA, 2019). We’re hiring! Hit ‘Jobs’ or go to linkedin.com/company/seedlegals/jobs/. We’re a top tech employer - Hired named us #2 UK small business in their 2021 list of Top Employers Winning Tech Talent.
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