Customer Support Representative

• Deliver high-quality customer support through live chat and email;

• Help customers with account verification, deposits, withdrawals, and platform navigation;

• Resolve day-to-day customer requests independently and involve relevant teams when needed;

• Create a positive customer experience through clear, helpful, and empathetic communication;

• Work in a fast-changing iGaming environment and quickly adapt to new processes and information;

• Identify customer needs and introduce relevant bonuses or offers when appropriate;

• Maintain strong service quality while meeting individual and team performance goals;

• Work 12 hour shifts, primarily on a 2/2 schedule, including approximately 3-4 night shifts per month.

• 1+ year of experience as a Customer Support Agent, Customer Support Representative, Customer Service Agent, or in a similar customer role, preferably within iGaming or another B2C industry;

• Experience supporting customers via live chat, email, or other digital channels;

• Upper-Intermediate English or higher, both written and spoken;

• Ability to quickly learn new tools, processes, and information;

• Experience with account verification, deposits, withdrawals, or similar customer requests will be a plus.

• Empathy and a calm approach when dealing with difficult situations;

• Clear and friendly communication;

• Strong problem-solving skills;

• Ability to handle several tasks and tools at the same time;

• Attention to detail and accuracy;

• Flexibility and ability to adapt to changes.
  

Apply, and let your growth journey begin.