Position Summary:
As a Customer Support Representative, you will serve as the first point of contact to customers and must be focused on providing an excellent customer experience at all times. CSR will handle all incoming requests on chat/email
Role and Responsibilities:
- Respond to customer needs and client-initiated chats and emails in a timely and professional manner, ensuring accurate resolution of inquiries.
- Troubleshoot kiosk-related issues, review billing details, and process refunds as needed while maintaining service quality.
- Prepare and send day-specific marketing emails to clients and visitors, ensuring content is accurate, relevant, and properly delivered.
- Ensure customers request are being handled in a timely manner
- Provide cutting edge service in a friendly, confident and knowledgeable manner.
- Utilize internal and client-based tools and applications to support customer needs
Qualifications:
- Must be able to work full time, 40 hrs per week
- Able to work on the ff. schedule: 8 am EST-5 PM PST Monday-Friday
- Excellent English communication skills both verbal and written.
Skills Required
- Work full time, 40 hrs per week
- Able to work schedule: 8 am EST - 5 PM PST Monday-Friday
- Excellent English communication skills, verbal and written
- Handle incoming customer chats and emails
- Troubleshoot kiosk issues, review billing details, and process refunds
- Prepare and send day-specific marketing emails to clients and visitors
- Utilize internal and client-based tools and applications to support customer needs
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
