As the Customer Support Representative Team Lead, you will oversee the daily operations of the customer support team, ensuring exceptional service delivery to our clients. You will act as a mentor and coach to your team members, driving continuous improvement and upholding the highest standards of customer service. You will handle the day to day administrative activities for your team along with ensuring relevant KPI’s and targets are met.
- Minimum 2 years of experience in a customer support role, with at least 2 years in a supervisory or team lead position.
- Strong proficiency in English (both written and spoken) is essential; additional language skills are a plus.
- Experience with customer service software and ticketing systems (e.g., Zendesk) is highly desirable.
- Excellent communication and interpersonal skills with the ability to engage with customers empathetically, delivering outstanding customer service and a commitment to continuous improvement
- Demonstrated ability to lead, motivate, and develop a team.
- Ability to deliver in a fast pace ever changing operation
- Strong problem-solving skills, attention to detail, and the ability to multitask effectively
- Capability to work flexible hours (shifts may range from early morning to evening).
- Competitive salary package & performance bonus
- Gym subsidies
- Casual dress code
- Flexible working arrangements (including work from home and remote)
- Generous number of Annual Leaves
- Extensive medical coverage (including dental & optical)
- Generous amount of Annual Leaves
- Delicious office snacks
- Guidance and mentoring from leaders within the business
- Dynamic, positive work environment
- Fantastic team culture
What We Do
Ezypay is an award-winning fintech company that specialises in processing subscription and recurring payments. Since 1996, Ezypay has helped local Australian and New Zealand businesses generate revenue and settle complex financial scenarios with repeat customers the easy way. To date, Ezypay has processed over $3 billion worth of subscription payments.
Our cloud-based payment platform offers a suite of easy-to-use subscription management services to process recurring direct debit payments across multiple sites, multiple payment methods, and multiple currencies. Core features include generation and automation of dynamic subscription plans, omni-channel customer sign-ups, scheduled payments, invoicing, failed payment handling, and reporting.
Ezypay’s modern cloud-based architecture runs in a secure AWS environment and has a suite of open APIs for software integration partners to leverage the billing platform as part of their own offering. Use it as stand alone solution or integrate it into your existing business software.
With offices in Australia, New Zealand and Malaysia, generating recurring revenue globally becomes easy. Ezypay currently processes payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, and South Korea) and is continually expanding.
We're the easy choice for taking recurring payments.
Currently collecting subscription payments in:
*Australia
*New Zealand
*Malaysia
*Singapore
*Philippines
*Hong Kong
*South Korea
*Taiwan
