Operations Quality Assurance - Associate

Job Description
This role is responsible for monitoring controls, addressing regulatory demands, and enhancing operational quality. This evolving role enhances efficiency and effectiveness in assuring operational production quality. By generating regular MIS, the team provides senior management with insights into Operational Risk. QA is responsible for testing and ensuring quality assurance in Operations BAU performance, supporting sustainable business practices. Collaborating with OCM, QA offers a comprehensive view of control execution quality. The Operations Quality Assurance (QA) hub is vital for continuous monitoring and testing of existing controls, addressing regulatory demands for mitigating residual risk and self-assessment.
This role combines routine QA testing, project management, and advisory functions for the APAC QA and OCM community. The individual will work closely with regional/country Operations BAU teams, OCM teams, APAC QA hub sub-teams, and other stakeholders to facilitate QA business initiatives and evaluate control execution quality for CIB Operations. Additionally, the role involves assisting in planning QA and control strategies
Job Responsibilities

• Conduct quality assurance testing on operation implementation according to the testing steps embedded SOP on a timely manner.
• Record the progress and any observation in MIS once the test is completed.
• Follow up remediation action and coordinate with action owners for progress tracking and prepare operation related meeting deck within deadline.
• Implement QA Program for APAC CIB Operations - the program should cover across various businesses (e.g. Payments and Markets).
• Report to the senior management on findings and improvement points.
• Perform the QA as a tester or QA reviewer.
• Prepare the Operations QA/control related meeting deck and participate or chair the internal Operation control meetings.
• Oversee the implementation of actions required in SOP embedded into testing steps timely.
• Support Central OCM team to execute Operations control priorities and strategy.
• Improve the efficiency and effectiveness of existing QA testing process by utilizing Alteryx, VBA macro, AI, or any other digital solution in variety of areas including but not limited to; MIS and report preparation, QA and self-tests, etc.
• Deliver Automation (optimization) program / AI initiatives of QA process locally/regionally.

Required Qualifications

• Minimum 5 years of relevant experience within a Controls function/Risk and Controls space is required.
• Knowledge and experience in Markets Operations.
• Bachelor's degree or above.
• Previous relevant corporate bank product or securities or future and options knowledge.
• Previous relevant working experience in bank or securities firm, future and options firm.
• We're a global company whose primary business language is English and so fluency in English is required.
• Good organization and time management skills to handle multiple tasks within tight timeline.
• Comfortable with change, ambiguity, debate, conflict and informed risk taking.
• Ability to work independently as well as being a team-player.

Preferred Qualifications

• Previous relevant Control/Audit/Operational Risk/Compliance Testing/Operation experience.
• Prior experience in the banking industry.
• A relevant professional qualification, technique skillsets, intellectual automation/AI machine learning /digitalization experience.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.