Here's the deal!
Some customer service jobs are about answering calls. This one is about helping people get the medication they need.
Every day, you'll speak with patients who have questions about their prescriptions, insurance coverage, refill requests, or delivery status. Sometimes they'll be frustrated. Sometimes they'll be confused. Sometimes they'll just need someone who can explain things clearly and help them move forward. That's where you make the difference.
You'll work with patients, pharmacies, insurance providers, and internal teams to make sure every prescription moves through the process as smoothly as possible. No medical background? That's okay. If you're someone who enjoys helping people, solving problems, and turning complicated situations into simple solutions, we'll teach you the rest.
Your day-to-day!
- Support patients through phone, email, and text communication
- Review prescription orders and provide clear, accurate information on status, coverage, and next steps
- Proactively contact patients to resolve issues that may delay or prevent order fulfillment
- Partner with pharmacies, insurance providers, and internal teams to ensure prescriptions are processed successfully
- Guide patients through the platform and help them get the most from available services
- Turn complex healthcare, insurance, and prescription processes into simple, easy-to-understand solutions
- Navigate multiple systems and tools to research issues and identify solutions
- Handle difficult conversations with empathy, professionalism, and confidence
- Contribute as a supportive teammate and help create a positive team environment
What you need
- At least 1 year of customer service experience
- Strong English communication skills
- Comfortable speaking with customers by phone
- Good problem-solving skills and attention to detail
- Ability to stay calm and professional under pressure
- Comfortable using multiple systems and tools
- Able to work on-site in Guadalajara
What you get
- $18,000 MXN gross monthly salary
- Paid training
- Full law benefits
- 8% Savings Fund
- $1,000 MXN monthly food vouchers after 2 months
- Major Medical Insurance after 3 months
Skills Required
- At least 1 year of customer service experience
- Strong English communication skills
- Comfortable speaking with customers by phone
- Good problem-solving skills and attention to detail
- Ability to stay calm and professional under pressure
- Comfortable using multiple systems and tools
- Able to work on-site in Guadalajara
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
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