Customer Support Representative Senior

We are looking for a highly motivated Customer Service and Sales Representative to join our Call Center team. The ideal candidate should be a service-oriented professional with advanced technological skills and the ability to quickly adapt to new learning environments. Experience in sales and customer service is a plus, as is an advanced level of English and French, demonstrated by a B2+ certification in the international BELT exam.

What you’ll do:

• Provide exceptional customer service, responding to inquiries and resolving issues effectively and efficiently.
• Utilize various tools and management software to record and track customer interactions.
• Develop and execute sales strategies, identifying opportunities and offering products and services that meet customer needs.
• Learn and adapt quickly to new products, services, and work systems.
• Collaborate with other teams to ensure a seamless and consistent customer experience.
• Stay updated on industry trends and company products.
• Meet and exceed assigned sales goals and objectives.
• Continuous training and professional development opportunities.
• Promote a dynamic and collaborative work environment.

What experience you need:

• High School Diploma
• 1+ years of experience in customer service, with a strong focus on customer satisfaction. 
• B2+ level in the international BELT English proficiency test.
• B2+ Leven in the international BELT French proficiency test.

What could set you apart

• Proficiency in computer use and familiarity with various software (CRM, management tools, etc.).
• Sales skills, with the ability to identify opportunities and close deals.
• Willingness to learn and adapt to new products and work environments.
• Ability to work in a team and manage multiple tasks simultaneously.

Primary Location:

CRI-Heredia

Function:

Function - Customer Service

Schedule:

Full time