Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
Salary - up to $30 per hour.
Position Summary
At Ingram Micro, we are transforming how we serve our customers by leveraging automation, intelligent workflows, and AI-enabled technologies to create a more efficient and seamless customer experience. We are seeking a Business Process Automation & Onboarding Specialist to drive process automation initiatives that reduce manual effort, improve operational efficiency, and enhance the customer onboarding journey.
- Execute on E2E On boarding opening account process.
- Coordinate cross-functional onboarding processes involving Compliance, Credit, Sales, Operations, and Customer Support to improve efficiency and customer satisfaction.
- Design, develop, implement, and maintain automated workflows using Microsoft Power Automate (Power Automate Flow) and other automation technologies.
- Maintain and optimize existing automations, ensuring workflows remain accurate, reliable, and aligned with evolving business requirements.
- Collaborate with business stakeholders to gather requirements, evaluate current-state processes, and recommend scalable automation solutions.
- Streamline customer onboarding activities, including customer screening, documentation review, approval workflows, and customer communications.
- Automate operational activities such as customer account maintenance, status updates, notifications, and approval routing.
- Coordinate cross-functional onboarding processes involving Compliance, Credit, Sales, Operations, and Customer Support to improve efficiency and customer satisfaction.
- Evaluate and implement AI-enabled solutions that enhance business processes, reduce manual work, and improve decision-making.
- Monitor automation performance, troubleshoot issues, and continuously improve workflow effectiveness.
- Develop process documentation, workflow diagrams, standard operating procedures, and training materials to support operational excellence.
- Track key performance metrics and recommend process improvements that drive measurable business outcomes.
- Ensure automation solutions support organizational compliance, governance, and operational standards.
- Bachelor's degree in Business Administration, Information Systems, Operations Management, Computer Science, or a related field, or equivalent professional experience.
- Bilingual proficiency in English and Spanish (written and verbal).
- 1+ years of experience in business process automation, workflow optimization, business operations, customer onboarding, or continuous improvement.
- Hands-on experience with Microsoft Power Automate (Power Automate Flow/MS Flow).
- Experience improving operational workflows through automation and process optimization.
- Experience working across multiple business functions including Compliance, Credit, Sales, Operations, and Customer Support.
- Strong analytical, organizational, and problem-solving skills with the ability to identify process gaps and implement practical solutions.
- Excellent verbal and written communication skills with the ability to communicate effectively with both technical and non-technical stakeholders.
- Ability to manage multiple priorities in a fast-paced, customer-focused environment.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Skills Required
- Associate degree or two-year college diploma with a minimum of 5 years of experience in customer onboarding, customer service, sales support, account management, or related operations.
- OR High school diploma (or equivalent) with a minimum of 8 years of relevant professional experience, including at least 4 years supporting reseller onboarding, account setup, compliance review, sales operations, or customer service processes.
- Demonstrated expertise in customer onboarding, account management, customer service, or sales support operations.
- Ability to independently manage complex reseller onboarding cases, applying analytical thinking and sound judgment to drive timely account activation.
- Experience coordinating cross-functional processes involving Compliance, Credit, Sales, Operations, and Customer Support teams.
- Strong understanding of customer screening, documentation review, and onboarding requirements to ensure accuracy and compliance.
- Proficiency with CRM platforms, onboarding systems, internal databases, and Microsoft Office applications.
- Bilingual proficiency in English and Spanish.
- Excellent verbal and written communication skills and the ability to explain onboarding requirements and policies clearly.
- Exceptional organizational and time-management skills; ability to manage multiple onboarding requests and competing priorities.
- Ability to act as a subject matter expert, providing guidance, training, and knowledge sharing across teams.
- Pass pre-employment drug test and background check.
- Experience supporting reseller, channel partner, distributor, or customer onboarding programs.
- Knowledge of compliance, due diligence, export controls, or customer verification processes.
- Experience creating and maintaining process documentation, training materials, and knowledge base articles.
- Familiarity with continuous improvement methodologies and customer experience best practices.
- Portuguese language skills (a plus).
Ingram Micro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.
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Strong & Reliable Incentives — Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
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Healthcare Strength — Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
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Retirement Support — Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.
Ingram Micro Insights
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
