As a Customer Service Representative, you’ll handle incoming calls, emails, WhatsApp, and webchat queries. You’ll assist customers with billing, SIM cards, and product-related issues—resolving queries quickly and professionally.
Responsibilities- Respond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).
- Log and update customer information accurately.
- Investigate and resolve account and product issues.
- Deliver friendly, consistent, and high-quality service.
- Meet response and resolution time targets.
- Follow company policies and service standards.
- Collaborate respectfully with team members and other departments.
- Continuously learn and grow your knowledge of our products and services.
- Matric certificate
- 1 years’ experience as a Customer Service Representative in a Telco environment.
- Strong communication and problem-solving skills
- Familiarity with WhatsApp for Business and webchat platforms
- Basic understanding of retail and Telco account servicing
Skills Required
- Matric certificate
- At least one year of experience as a Customer Service Representative in a telecommunications environment
- Strong communication skills
- Strong problem-solving skills
- Familiarity with WhatsApp for Business and webchat platforms
- Basic understanding of retail and telecommunications account servicing
What We Do
Mr Price Group Limited is an omni-channel, fashion value retailer. The Group retails Apparel, Homeware and Sportsware and is one of the fastest growing retailers in South Africa. Our History: 1885 - The first John Orrs store opens 1934 - The first Hub store opens 1952 - John Orrs is listed on the JSE 1967 - Acquisition of two Miladys stores 1986 - Laurie Chiappini and Stewart Cohen, together with BOE, acquire a major shareholding in John Orr Holdings 1987 - The first Mr Price store opens 1991 - Laurie Chiappini and Stewart Cohen acquire control of the Group from BOE 1993 - Launch of the Mr Price Group Share Partnership Initiative 1996 - Acquisition of Galaxy & Co. and Sheet Street 1997 - Alastair McArthur is appointed as CEO 1998 - Mr Price Home launched 2000 - Mr Price opens stores in Botswana and Namibia 2001 - Specialty Stores becomes MR Price Group 2005 - Over 100 million units are sold across the group 2006 - Sale of the Hub and Galaxy divisions 2007 - Launch of Mr Price Sport stores and Mr Price Franchising 2008 - Miladys wins the Orange Index award for excellence in customer service 2008 - Mr Price Apparel is voted the most loved and most frequented retail apparel brand for the first time 2008 - This year Mr Price Home is voted the most loved and most frequented homeware retailer 2011 - Retail sales exceed R10 billion and profit attributable to shareholders exceeds R1 billion for the first time 2011 - The group celebrates the 25th anniversary of change in control, recording a CAGR share of 25.3% and headline earnings per share of 23.5% over this period 2012 - First Corporate owned Mr Price store opens in Lagos, Nigeria 2013 - Mr Price launches its online store
