Working at Freudenberg: We will wow your world!
Responsibilities:
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To be the first point of call for any customer queries relating to sales, execution, installations, and communications.
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Build and maintain strong relationships with internal and external customers.
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Ensure that customer claims and complaints are resolved fairy, effectively, accurately, and timely, and in accordance with consumer laws.
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Collaborate with other departments within the organisation to execute orders.
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Monitor and track lead-time, order/production status and keep customers updated.
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Provide status updates when requested.
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Assist in the development of improvement plans in response to customer feedback.
Qualifications:
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Proven customer support experience within a manufacturing environment, oil and gas would be desirable.
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Excellent IT skills and proficient in Microsoft Suite.
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Strong verbal and written communication, with excellent interpersonal skills.
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Proven track record of meeting targets and deadlines with the ability to work well under pressure.
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Detail orientated, able to work with figures, calculations, and technical drawings.
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Ability to read and understand technical drawings is desirable.
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Experience using SAP desirable.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg Oil & Gas Technologies Ltd.
What We Do
Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with its partners, customers and research institutions, the Freudenberg Group develops leading-edge technologies and excellent products and services for about 40 markets and for thousands of applications: seals, vibration control components, technical textiles, filters, specialty chemicals, medical products and the most modern cleaning products.
Strength of innovation, strong customer orientation, diversity, and team spirit are the cornerstones of the Group. The 170-year-old company holds strong to its core values: a commitment to excellence, reliability and pro-active, responsible action.
In 2022, the Freudenberg Group employed more than 51,000 people in some 60 countries worldwide and generated sales of more than €11.7 billion.
Learn more about us and visit our digital home at freudenberg.com and read the stories that make us Freudenberg.
Visit and follow us at
www.freudenberg.com
https://www.instagram.com/freudenberg.group/
www.youtube.com/FreudenbergGroup
www.facebook.com/freudenberggroup
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