Compensation:
$24.00
The goal of the Customer Support Representative I is to assist with client requests, direct clients to the proper department as needed, retrieve and document verbal or written authorizations, and attach incoming documents to corresponding cases. The Customer Support Representative I is still growing within the role and requires some supervision.
DUTIES AND RESPONSIBILITIES:
- Provide support to clients in a timely and professional manner.
- Retrieve inbound requests through a minimum of one channel, respond to the client's needs, or direct them to the appropriate party.
- Document client interaction within Ambry systems completely and thoroughly. Maintain follow-up work lists as assigned
- Review, identify, and process documents appropriately.
- Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed.
- Document client interaction within Ambry systems completely and thoroughly.
Demonstrates two or more of the following skills and abilities:
- Organize and attach documents to its corresponding case.
- Real-time direct client communication.
- Inter-departmental communication and coordination.
- Preliminary billing and insurance knowledge.
- Communicate intermediate knowledge of Ambry products and systems to internal
EDUCATION AND KNOWLEDGE:
- Possesses a high school diploma or higher (Bachelor's degree preferred, but not required)
- Previous experience in health care or clinical laboratory preferred
PRIVACY NOTICES
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or higher
- Bachelor's degree
- Previous experience in healthcare or a clinical laboratory
- Demonstrate at least two listed customer support, document management, communication, coordination, billing, insurance, product, or systems skills
What the Team is Saying
Tempus AI Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, life and disability insurance, plus mental‑health resources and HSA/FSA options, with core items employer‑verified in mid‑2026.
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Leave & Time Off Breadth — Paid time off and parental leave are consistently part of the package, with parental leave commonly cited around three months and related pages noted as recently employer‑verified.
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Wellbeing & Lifestyle Benefits — Everyday perks such as commuter benefits, on‑site meals and coffee programs, gym discounts, charitable matching, ERGs, pet insurance, and team events are widely highlighted, with some amenities available in select offices.
Tempus AI Insights
What We Do
We bring together one of the world’s largest libraries of multimodal clinical and molecular data with a robust suite of AI tools to help physicians personalize care in real time, connect patients with therapies and clinical trials, and enable partners to accelerate discovery and development of new treatments. With ~8 million de-identified research records and 350+ petabytes of data, Tempus partners with more than half of U.S. oncologists and the majority of the top 20 global pharma companies. Our teams are pioneering work across oncology, neurology, psychiatry, cardiology, and beyond—transforming how care is delivered and therapies are developed. At Tempus, every role contributes to our mission: to help each patient benefit from the experiences of those who came before. For more information, visit tempus.com.
Why Work With Us
We’re looking for people who can change the world. People who question the status quo and refuse to shy away from tough problems. For builders who are never done building, and the learners who are never done learning. Passionate individuals with undying curiosity who want to take on one of the greatest challenges humanity has ever faced—head on.
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Tempus AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Most of the team follows a hybrid policy, with some roles allowing for a fully remote arrangement and some roles being onsite only.
