With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
OpenTable is growing quickly so come join us and participate in the excitement! The most important thing you can bring to this role is a real passion for helping people. While there is some technical nature to the role, if you have an interest in connecting to people and the skills for logical thinking, we can teach you the rest. If you come with some computer networking or technical knowledge, even better.
The goal is not to get the customer off the phone as fast as possible (unless that’s what the customer wants). We expect you to go out of your way to not only fix the problem, but have the customer finish the conversation with a smile and with restored faith in OpenTable. Our global customer base is diverse so you’ll need to be able to adapt to their various styles accordingly. You will become our best marketing tool, and will help foster a prosperous relationship with both customers!
Please note we can only consider candidates who are able to speak and write in both German and English to a fluent / native level.
In this role, you will:Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products. This person will be the primary contact for our large customer base in North America as well as for OpenTable customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia?)
Answer customer and employee calls, emails, chats, WhatsApp (and any future form of contact we may come up with)
Provide outstanding service
Know your limitations and when you should ask for assistance
Own the resolution to the problem; don’t leave the customer hanging
Accurately and efficiently log all contacts in our CRM (Salesforce)
- Our UK Customer Support function operates from 07:00 - 20:00, 7 days a week, 365 days a year.
- Our Customer Support Representatives work 5 days a week, working 8.5 hour shifts (including break time) - the earliest shift is 07:00 - 15:30 & the latest is 11:30 - 20:00.
- Once you join, you'd be assigned a set shift, so it's important to be fully flexible with the days & times you can work.
- The team work 3 days a week in the London office (Tues, Weds & Thurs)
- You'll be required to work public holidays & on weekends too (usually Saturday or Sunday)
- The intended start date is Monday 17th August 2026, the following 5 weeks will be for training.
- Training is Monday - Friday, 09:00 - 18:00 in the London office.
- Successful candidates must attend all days of training for the 5 weeks.
You have an interest (or background) in the restaurant or hospitality industry (It’s certainly not mandatory, but we do appreciate any proven experience)
You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there)
You have the ability to know what’s right for the customers and our company, and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions
You’re the one your family and friends call when their electronics are acting up, or when they need help getting new devices set up
Value your integrity, and respect the trust our customers place in OpenTable’s products/ brands and would never lie to our clients just to make them happy
You enjoy the flexibility and challenges that come with a script free environment
You use your experience and personality to provide excellent service
You are not only receptive to feedback, but you actively seek it, and look for ways to implement it
Excellent communication skills, with a bias towards customer service
You have Strong communication skills: active listening, writing/typing, informal communications
Restaurant/ hospitality experience (or even just being a “foodie”) preferred
You have 1+ year experience providing customer support, by phone, email, chat, preferably in a software support environment
Have experience using current Microsoft Windows and Apple operating systems
You hold knowledge of iOS and Apple Hardware
We believe great work happens when people feel trusted, supported & excited about what they do — so we offer benefits designed to support your life, wellbeing & growth.
💷 Annual Salary- £30,000 per year
- Work from (almost) anywhere for up to 20 days per year
- Generous annual leave, plus your birthday off
- Private health & dental insurance
- Company-paid therapy through Spring Health
- A Headspace subscription
- An Employee Assistance Programme with 24/7 GP access, legal support & more
- Income protection & life assurance
- Discounted gym membership
- Development Dollars to support your learning
- Leadership development opportunities
- Access to thousands of on-demand courses & learning resources
- Paid volunteer days
- Paid parental leave
- Competitive pension contributions
- Bike2Work & season ticket loan schemes
- Travel discounts
- Employee Resource Groups & inclusive communities
- Regular socials, Thursday happy hours & free office lunches twice a week
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
Skills Required
- Fluent/native-level spoken and written German and English
- 1+ year experience providing customer support by phone, email, chat (software support preferred)
- Excellent communication skills (active listening, writing/typing)
- Experience using current Microsoft Windows and Apple operating systems
- Knowledge of iOS and Apple hardware
- Ability to accurately and efficiently log contacts in CRM (Salesforce)
- Flexibility to work assigned shifts, weekends, public holidays, and three days per week in the London office
- Attend and complete five-week in-office training (Mon-Fri, 09:00-18:00)
- Interest or background in restaurant/hospitality
- Computer networking or technical knowledge (preferred)
OpenTable Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OpenTable and has not been reviewed or approved by OpenTable.
-
Leave & Time Off Breadth — Time off is positioned as generous, including ample PTO, company-wide recharge time, and additional one-off days such as a birthday/celebration day. Paid volunteer time is also included, reinforcing a broad time-off offering beyond standard vacation and holidays.
-
Wellbeing & Lifestyle Benefits — Wellbeing support is positioned as a meaningful part of the package, including company-paid therapy sessions and a paid mindfulness subscription. Flexibility policies such as meeting-free Fridays and “work from (almost) anywhere” are also framed as lifestyle-supporting benefits.
-
Strong & Reliable Incentives — Variable pay and upside are highlighted for some roles, especially sales positions where on-target earnings and accelerators can meaningfully raise take-home pay when goals are met. Some postings also indicate eligibility for annual bonuses in certain roles.
OpenTable Insights
What We Do
With millions of diners, tens of thousands of restaurants, and 20+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations, and maximize revenue. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Why Work With Us
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
