What We're Looking For:
- 1–3+ years of experience in a customer service or support role
- A team player with a positive, “can-do” attitude
- Strong communication and active listening skills
- Excellent problem-solving abilities
- Comfortable managing multiple tasks in a fast-paced environment
- Patient and empathetic when handling challenging cases
- Quick to learn and comfortable using a variety of tools, including but not limited to: Intercom, Slack, HubSpot, & Google Workspace
What You'll Do:
- Provide timely, accurate, and empathetic support to customers via chat and email
- Understand and identify customer needs, guiding them through specific features and functionalities
- Maintain and update internal knowledge bases and customer records
- Share updates about new features, improvements, or processes with customers
- Collaborate cross-functionally with other teams to ensure a smooth customer experience
Bonus points!
- Passion for healthcare and improving the patient/provider experience
- Previous experience at a SaaS company or within a fast-growing startup
- Knowledge of Medical Insurance Terminology
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What We Do
Anagram is the ultimate insurance billing platform for eye care providers. Combining instant eligibility and benefit verifications, patient responsibility calculation, claims management, payment posting, and more, Anagram's all-in-one revenue cycle management solution is designed to save providers time and money, and free doctors to deliver the best care for their patients. Our mission is to simplify insurance, and it's working: over 2,000 eye care professionals rely on Anagram to manage their insurance billing.
Founded in 2014, Anagram is the largest and fastest-growing insurance billing platform for eye care providers in America and processes hundreds of millions of dollars each year.
Fighting for price transparency
We believe vision care should be both profitable for eye care providers and affordable for patients.
Supporting independent practices
We’re here for the thousands of eye care providers across the country who are cutting ties with vision plans.
Moving vision care forward
We’re building innovative technologies that let eye care providers see any patient that walks through their door.
Over the past few years, we’ve helped thousands of doctors and millions of patients access vision care more affordably. We are a venture-backed company and the leading software in the vision care industry
