Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.
We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.
Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
LEVEL I
Estimated annual base pay: $22.60(minimum) - $29.33(midpoint) - $36.06(maximum) Plus overtime
LEVEL II
Estimated annual base pay: $25.00(minimum) - $32.21(midpoint) - $39.90(maximum) Plus overtime
All levels are eligible for the following benefits:
- All members included in annual cash bonus opportunity.
- 401(k) match (4.5%)
- Annual Woodward stock contribution (5%)
- Tuition reimbursement and Training/Professional Development opportunities for all members
- 12 paid holidays, including floating holidays.
- Industry leading medical, dental, and vision Insurance upon date of hire
- Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
- Paid parental leave.
- Adoption Assistance
- Employee Assistance Program, including mental health benefits.
- Member Life & AD&D / Long Term Disability / Member Optional Life
- Member referral bonus
- Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
- Voluntary benefits, including:
- Home / Auto Insurance discounts
- Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave
LEVEL I
Key Responsibilities:
- Respond to Customer Inquiries: Handle customer questions and issues via phone, email, customer portals, or chat following established procedures.
- Document Customer Interactions: Accurately record details of customer interactions and transactions.
- Provide Product Information: Supply customers with information about products and services based on current guidelines.
- Resolve Basic Issues: Address and resolve straightforward customer problems using predefined solutions.
- Follow up on Support Cases: Ensure timely follow-up with customers to confirm resolution and satisfaction.
Key Skills:
- Communication: Effectively conveys information to customers through verbal and written channels.
- Active Listening: Pays close attention to customer needs and concerns to provide appropriate responses.
- Problem Resolution: Utilizes predefined procedures to resolve common customer issues efficiently.
- Product Knowledge: Demonstrates understanding of company products and services to assist customers accurately.
- Time Management: Manages work tasks efficiently to handle multiple customer inquiries within set timeframes.
- Technical Proficiency: Uses customer support software and basic computer applications proficiently.
- Attention to Detail: Ensures accuracy in data entry and information provided to customers.
- Team Collaboration: Works effectively with team members to achieve common support objectives.
- Empathy: Understands and responds to customer emotions to enhance service experience.
- Adaptability: Adjusts to new procedures and updates in a structured work environment.
LEVEL II
Key Responsibilities:
- Respond to Customer Inquiries: Handles customer questions and concerns through phone, email, customer portals, or chat, ensuring prompt and accurate assistance.
- Resolve Routine Issues: Diagnoses, assist in resolving, and escalate routine problems using established procedures and resources.
- Maintain Customer Records: Documents all customer interactions and transactions with attention to detail.
- Collaborate with Team Members: Works with fellow support representatives and other departments to provide seamless customer service.
- Adhere to Service Standards: Follows company policies and standardized procedures to uphold high quality support and compliance.
Key Skills:
- Communication: Effectively exchanges clear and concise information with customers and team members.
- Problem Solving: Identifies and resolves common customer issues using established procedures.
- Time Management: Efficiently manages individual workload to meet service level agreements.
- Customer Service: Provides exceptional support to ensure high levels of customer satisfaction.
- Technical Proficiency: Utilizes customer support software and tools proficiently.
- Team Collaboration: Works cohesively within the team and coordinates with other related teams.
- Decision Making: Makes informed decisions based on standard guidelines with minimal supervision.
- Attention to Detail: Maintains accuracy in handling customer information and documentation.
- Procedural Compliance: Adheres to standardized procedures and practices consistently.
- Conflict Resolution: Manages and resolves straightforward customer disputes effectively.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).
Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.
Skills Required
- Effective verbal and written communication skills
- Active listening to understand customer needs
- Ability to resolve common customer issues using predefined procedures
- Product knowledge of company products and services
- Time management to handle multiple inquiries and meet SLAs
- Proficiency with customer support software and basic computer applications
- Attention to detail for accurate data entry and documentation
- Ability to work collaboratively with team members and other departments
- Empathy and conflict resolution skills for customer interactions
- Adaptability to follow new procedures and process updates
- U.S. Person status under ITAR/EAR or eligibility to obtain required authorizations
Woodward, Inc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Woodward, Inc and has not been reviewed or approved by Woodward, Inc.
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Retirement Support — Feedback suggests the retirement program combines a 401(k) match with additional company contributions and ownership opportunities, strengthening long-term rewards. Profit-sharing and an employee stock purchase plan further expand savings options.
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Healthcare Strength — Core coverage spans medical, dental, vision, life insurance, and disability, and is frequently characterized as comprehensive. Well-being programs and assistance resources add depth to the health offering.
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Leave & Time Off Breadth — Paid holidays, vacation/PTO, and paid maternity/paternity leave are included. The ability to purchase additional vacation in some cases broadens time-off flexibility.
Woodward, Inc Insights
What We Do
Woodward is an independent designer, manufacturer and service provider of energy control and optimization solutions for aerospace and industrial markets. For 150 years, Woodward has focused its resources and expertise on delivering proven systems that perform under incredible demands. Our customers have come to rely on us to help them address and solve the challenges associated with global efficiency initiatives – from reducing emissions, to increasing energy efficiency, to helping them introduce alternative energy sources.
Why Work With Us
A career at Woodward offers professional and personal growth. You will work alongside the brightest minds in our industry, help develop innovative technology and products, and contribute to our company’s goal of always innovating for a better future. People join Woodward for a job and end up building a career for a lifetime.
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