Customer Support Quality Assurance Manager

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Job Summary

.Nidec is the world's No.1 comprehensive motor manufacturer handling "everything that spins and moves", miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Nidec motors can be found in products that range from cell phones, computers and home appliances to industrial and mining equipment – and everything in between. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units.
From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase.
With over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality.

Job Description

•Ensures that products meet certain thresholds of acceptability. Plan, direct or coordinate quality assurance programs and help formulate quality control policies.
• Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; helping headquarters implement production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
• Meets quality assurance financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.
• Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
• Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.
• Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
Knowledge, Skills & Abilities
• BS/BA in mechanical engineering or electrical engineering or relevant field
• 5+ years of experience in Mechanical, Thermal or Electrical Engineering
• Excellent organizational, communication and leadership skills with results driven approach

$130,000-150,000

Additional Job Details

Management – M2 Organizational Impact • Works to achieve operational, functional, and/or business targets within team with direct impact on departmental or job family results • Delivers operational results that have impact on the immediate or short-term results (e.g., less than 1 year) for the department and/or job family group • Plans and establishes goals and objectives for a team typically comprising of intermediate-level professionals and entry level professionals Communication & Influence • Communicates with parties within and occasionally outside of own department or job family, which may include external clients or partners depending upon the job area • Requires ability to influence others outside of own job area on policies, practices and procedures Innovation & Complexity • Responsible for making moderate improvements of processes, systems, or products to enhance performance of the job area • Problems are difficult and moderately complex and typically impact multiple departments or job family • Problems are typically solved through drawing from prior experience and analysis of issues Leadership & Talent Management • Manages a team typically comprising of intermediate-level professionals and entry level professionals • Leads, directs and reviews the work of team members in order to accomplish operational plans and results • Typically has hiring, firing, promotion, and reward authority within own area, in accordance with manager review and approval Knowledge & Experience • Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area • Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization • Typically has a bachelor’s degree or equivalent professional certification and 5 years of prior relevant experience

Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Work Shift Schedule

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.