The Customer Support/Ops Coordinator is responsible for processing customer requests for vital records while ensuring accuracy, compliance, and exceptional service. This role involves handling new order documentation, navigating internal tools and references (VPS, VitalChek Intranet, and VitalChek Website), and adhering to agency-specific requirements. The coordinator provides timely and accurate information, resolves inquiries at first contact whenever possible, and directs customers to the appropriate department if needed.
Accountabilities:
Process new orders for customers for vital record requests and payment services requests.
Familiarize tools and references (VPS, Vitalchek Intranet and Vitalchek Website) for each agency being serviced. Be knowledgeable on agency specific rules on vital records and payments services.
Navigate for information required by customer with ease.
Provide correct information and direct customers to correct department / number if needed.
Always ensure first contact resolution.
Accurately input information required on VPS.
Ensure quality on all calls as per Call Centre monitoring definitions.
Communicate effectively and always ensure customer satisfaction.
Timely reporting of any technical difficulties, discrepancies or updates to immediate supervisor.
Be able to meet or exceed all required SLAs.
Help out in new hire training, if any.
Qualifications:
Bachelor's degree holder in any field or completed at least 2 years level in college (with no back subjects/incomplete units)
At least 1 year of BPO experience (under voice account)
Experience with chat and email support is a plus
Above average to excellent communication skills
Fresh graduates can be accommodated depending on behavior and communication skills
Demonstrated knowledge and proficiency in Microsoft office applications
No attendance/proximity issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Bachelor's degree or completion of at least 2 years of college (no incomplete units)
- At least 1 year of BPO experience (voice account)
- Experience with chat and email support
- Above average to excellent communication skills
- Demonstrated proficiency in Microsoft Office applications
- No attendance/proximity issues; willingness to work shifts, Philippine holidays, and overtime
- Ability to quickly learn and apply enterprise AI tools and technologies
- Fresh graduates may be accommodated depending on behavior and communication skills
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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