Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As a team manager, you will lead the team to:• 1) To achieve the annual target for Service and Parts Sales.
• 2) To drive to achieve transaction flow within company from enquiry->quote ->order by providing quote & follow-up, prepare std contracts and sales order to support external Sales team, and help to find & obtain the potential business opportunity.
- Overall responsible for EDX Customer Support Centre.
- Evaluate the delivery performance, logistics budget/cost of project and suggest the department manager to control them in right way.
- Response for AR collection.
- Coordinate with relevant functions between customers, departments, production and suppliers.
- Set up good customer relations within the assigned areas and continuously map and understand customers’ needs and feedback.
- Develop the team's skills and competences, build and retain a multi-skilled, performance-oriented team that represents the core values of Alfa Laval.
- Develop and have good knowledge of the key processes and tools within the responsible areas.
- Analysis and develop competitive quotation together with external sales to ensure order.
- Monitor the pricing of transactional business pre-set in system.
- Quarterly forecast to achieve desired financial results.
- General responsible for EDX report.
- Ad hoc assignment as required.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Skills Required
- Achieve annual Service and Parts Sales targets
- Lead and manage the EDX Customer Support Centre
- Drive transaction flow from enquiry to order, including preparing quotes, standard contracts, and sales orders
- Evaluate delivery performance and logistics budget/costs and advise department manager
- Responsible for accounts receivable (AR) collection
- Coordinate across customers, departments, production and suppliers
- Develop team skills and maintain a multi-skilled, performance-oriented team
- Develop and maintain knowledge of key processes and tools in the area
- Analyze and develop competitive quotations with external sales to secure orders
- Monitor pricing of transactional business set in the system and perform quarterly forecasting
- Produce and own EDX reports and perform ad-hoc assignments as required
Alfa Laval Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alfa Laval and has not been reviewed or approved by Alfa Laval.
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Retirement Support — 401(k) support is described as generous in U.S. postings, and the retirement plan is a notable strength alongside core coverage.
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Healthcare Strength — Medical, dental, and vision coverage are core parts of the package, and health insurance is often described positively in U.S. materials.
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Leave & Time Off Breadth — PTO and paid holidays are standard, with options like purchasing additional PTO expanding flexibility for some roles.
Alfa Laval Insights
What We Do
Pioneering positive impact! Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world. Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry. Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide. We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/ Personal data will be handled in accordance with the Alfa Laval Privacy Policy. https://www.alfalaval.com/privacy
