Customer Support Manager (m/f/d)

At voize, we are revolutionizing the care industry with AI: Care workers simply speak their documentation into their smartphone, and our AI automatically generates the correct entries. This saves each care professional an average of 39 minutes per day, improves documentation quality, and makes their workday significantly more efficient and enjoyable.

voize is Y Combinator-funded, already used in over 600 senior care facilities, and has grown 100% in the last 90 days. Our customers save over 3.5 million hours annually—time that is spent on people instead of paperwork.

But this is just the beginning. With our proprietary voize AI, we are not only transforming the healthcare industry, but also have the potential to create value across multiple industries—from healthcare to inspections.

As a dynamic team, we combine cutting-edge technology with social impact.

As Customer Support Manager (m/w/d), you’re the first point of contact for our users – and the voice of voize when it matters most. You’ll make sure that our customers get the most out of voize by providing fast, empathetic, and effective support. You’ll solve problems, streamline processes, and help shape the future of a product that truly makes a difference.

• Be the first point of contact for our users, offering fast and solution-oriented support across platforms and systems

• Troubleshoot technical issues and coordinate diagnostics for interface or network problems in close collaboration with our tech team

• Support new customers during onboarding and help them integrate voize seamlessly into their daily workflows

• Create and maintain clear, user-friendly help materials like FAQs, guides and documentation

• Act as the voize of our users by identifying recurring issues and sharing feedback that drives product improvements and optimizations

• 4+ years of experience in customer facing role, ideally in the SaaS environment

• Strong relationship-building skills – Ability to engage key stakeholders and decision-makers effectively

• Strong communication skills – Ability to explain complex topics in a simple way

• Structured, hands-on and solution oriented mindset – with a high standard for quality in your work

• Fluent in German (C2), with good English skills

• Resilience is one of your strengths – you see challenges as opportunities, not obstacles

• Iterative working suits you – you test, learn, and improve constantly instead of waiting for perfection

• You value open communication and constructive feedback – and contribute to a positive team culture

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care

• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany

• Become a co-creator of our success with stock options

• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible

• You decide when you work best, that means flexible working hours and a good hybrid set-up

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!