Customer Support Manager - iGaming Industry

We are looking for a motivated and experienced Customer Support Manager to lead our customer support department. The Customer Support Manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up-to-date on industry products and trends and train staff accordingly.

Responsibilities:   

·        Managing the customer support department’s day-to-day functions.

·        Responding to escalated customer support issues

·        Implementing customer support processes to enhance customer satisfaction

·        Formulating and revising customer support policies and promote their implementation

·        Informing the team of all new information related to products, procedures, and trends

·        Assessing support statistics and preparing detailed reports on the findings

·        Interviewing and hiring new employees

·        Overseeing and evaluating the team's ongoing training efforts

·        Delivering performance evaluations and following the disciplinary process according to company policy.

·        Proven working experience as a Customer Service Manager, preferably within a similar environment

·        Experience in providing customer service support

·        Excellent knowledge of management methods and techniques

·        Proficiency in English

·        Working knowledge of customer service software, databases and tools

·        Awareness of industry’s latest technology trends and applications

·        Ability to think strategically and to lead

·        Strong client-facing and communication skills

·        Advanced troubleshooting and multi-tasking skills

·        Customer service orientation    

·        Challenging and rewarding working environment

·        Attractive start salary

·        Opportunity for personal and carrier development within the Company