Customer Support Intern/Junior Executive (Japanese-English)

About Us
Pulse iD is a leading fintech organization specializing in loyalty and rewards solutions tailored for financial institutions, telecommunications providers, and non-bank entities. Leveraging cutting-edge AI analytics, hyper-personalization, and enterprise-grade technology, we empower our clients with scalable platforms that drive customer engagement and retention.

Role Overview
We are currently seeking Customer Support Interns, Junior Executives, and Experienced Professionals who are proficient in Japanese to join our agile and innovative team. This opportunity is ideal for recent graduates, early-career professionals, or seasoned customer service personnel looking to contribute to a dynamic, future-focused fintech environment.

Whether you're interested in a 6-month internship, an entry-level position, or are ready to step into a senior support role, we would be delighted to hear from you.

This position offers remote work flexibility, periodic in-office collaboration, and a structured path for career progression.

Key Responsibilities

• Multilingual Customer Support: Deliver high-quality email and chat support in Japanese, resolving inquiries related to our loyalty and rewards platforms in a timely, professional manner.

• Translation & Localization: Translate and localize content such as FAQs, user documentation, and presentation materials into Japanese, ensuring cultural relevance and linguistic accuracy.

• Documentation: Contribute to the creation of polished Japanese-language documentation and internal communications.

• Cross-Functional Collaboration: Work closely with cross-departmental teams to address Japanese-speaking customer needs and elevate service delivery standards.

Key Skills & Qualifications

• Language Proficiency:

  • Fluency in Japanese (written and spoken) is essential.

  • Strong command of English (written and spoken) is required.

  • Additional language skills are a plus.

• Customer Orientation: A positive and professional demeanor with a sincere commitment to providing outstanding customer service.

• Detail-Oriented: Strong attention to accuracy in translations and client communications.

• Excellent Communicator: Proven ability to adapt tone and messaging to diverse audiences.

• Tech-Savvy: Comfortable using productivity and communication tools (e.g., Google Workspace, Microsoft Office).

• Team Player: Experience collaborating in multicultural, cross-functional environments.

Experience Requirements

• Internship & Junior Roles: Open to fresh graduates and early-career candidates who meet the Japanese language criteria.

• Senior Roles: Prior experience in customer service and fluency in Japanese will be strongly considered for senior-level openings.

What We Offer

• Practical Experience: Engage directly in fintech customer support, multilingual documentation, and user communication.

• Career Growth: High-performing interns may transition to permanent roles; clear development pathways for junior staff.

• Global Collaboration: Work alongside international teams and partners across financial services and telecommunications sectors.

• Work-Life Balance: Enjoy the convenience of remote work, with occasional in-office engagements to foster team cohesion.

Locations We Are Hiring From
We are actively hiring candidates located in Sri Lanka, the Philippines, Vietnam, Thailand, and Taiwan.

How to Apply
If you are fluent in both Japanese - English and committed to delivering excellent customer service, we welcome your application!
Submit your resume via: https://pulse-id.breezy.hr/

We look forward to the opportunity to work with you at Pulse iD.