Customer Support Intercom French

Posted 14 Days Ago
Be an Early Applicant
Hoofddorp
1-3 Years Experience
Fitness
The Role
The Customer Support Intercom Agent will be the first point of contact for members, addressing their questions or problems via intercom. The role involves making reports after calls and working various shifts, including evenings and nights, as part of a multicultural team focused on customer service.
Summary Generated by Built In

Would you like to be the first point of contact for our members via the intercom system at our headquarters in Hoofddorp? Are you able to help members directly with their questions or problems? Do you enjoy ensuring safety by being the eyes and ears for our clubs from a distance? Do you like working morning-, evening-, and nightshifts (36 hours per week)? Then read on!

This is what the position of Customer Support Intercom Agent French looks like:

As an intercom agent at our 24/7 customer support department, you are the first point of contact for our members. If they are at the club and have questions, they can contact you via the intercom. Due to the diversity of questions, every call is different and you can immediately help the member with the question or problem. After each call, you make a short and clear report.

The intercom team consists of 60 employees, coaches and supervisors. The working language at our office in Hoofddorp is English, but Dutch and French are also spoken. This will make you part of a fun and enthusiastic multicultural team!

For this position, we are looking for several new agents who can work various shifts. The shifts are from Monday to Sunday:

06.30 to 15.00

14.30 to 23.00

22.30 to 07.00

We ask:

As an enthusiastic intercom employee you have:

  • A customer-friendly, service-oriented and helpful attitude;

  • Good command of the French and English language;

And you are:

  • Available, at irregular times, nights and in the weekend;

  • Flexible, you are able to quickly adapt to new circumstances as they arise;

  • Patient, to be able to help all members in the right way!

Our promise to you:

Working as an Intercom employee at Basic-Fit means:

  • A gross starting salary of €2389,44 based on 40 hours;

  • In addition, you earn a surcharge in the evening and night

  • Travel allowance, 0.23 cents per kilometer up to a maximum of 55 km commuting;

  • Participation in our pension plan (Basic-Fit pays 52% of the contribution);

  • 25 holidays based on fulltime employment;

  • A good training period to prepare you for your new position;

Your advantages of working at Basic-Fit are:

  • Grow with us, as an international company;

  • The Orange Community, where you can be who you are;

  • The Orange Connect App, for all internal communication and updates;

  • Various training courses, unlimited access to all online training courses of GoodHabitz and LinkedIn learning;

  • Many opportunities to grow;

  • A sporty environment, where you can of course also come and exercise, with a pleasant working atmosphere.

Basic-Fit is the largest low-cost and high-value fitness chain in Europe. Our mission is to make fitness accessible to everyone, so that everyone who wants to get fit can get fit. Together with our employees, we provide the best fitness solutions in 1200+ clubs in Europe, for more than 3 million members. But: where we are now is just the beginning. Our goal is to further professionalize in the coming years and to continue our growth. Our company values are already reflected in our name: B(Be), A(Accessible), S(Smart), I(Inclusive), C(Committed).

Are you curious, enterprising, practical and do you like to have fun in your work? Then you've come to the right place at Basic-Fit! We invite you to grow with us, make an impact and share our mission. Go for it! 

Contact info:

Do you want to work a parttime job at the largest fitness chain in Europe? Then apply now via the apply button, at the top of this vacancy. The process consists of one interview in our office.

Do you have a question about this job? Please contact [email protected].

The Company
HQ: Hoofddorp
3,340 Employees
On-site Workplace
Year Founded: 2013

What We Do

Founded in 2013, Basic-Fit is proud to have more than 3,75 million members in more than 1,400 clubs across the Netherlands, Belgium, Luxembourg, France, Spain, and Germany. Thanks to our fast growth we can call ourselves Europe’s value-for-money fitness leader.

Our mission is to make fitness accessible. We believe that everyone who wants to get fit should be able to have access to fitness. With around 8,000 employees, we operate a simple membership model that provides a fitness experience that is both affordable and accessible. Our values are already represented in our name - B(Be), A(Accessible), S(Smart), I(Inclusive), and C(Committed).

Our European HQ is located in Hoofddorp, the Netherlands, right outside of Amsterdam. We’re always looking for enthusiastic employees in both our clubs and HQs who share our passion for fitness and want to contribute to our fast-growing international company. Besides transparency, innovation is one of our top priorities.

Are you proactive, have an open-minded personality, and are down to earth? Then you'll fit right in with us. GO FOR IT!

Jobs at Similar Companies

WHOOP Logo WHOOP

Head of Creative

Fitness • Hardware • Healthtech • Sports • Wearables
Easy Apply
Hybrid
Boston, MA, USA
500 Employees

SRAM, LLC Logo SRAM, LLC

Sales and Operations Planning Manager

Fitness • Hardware • Mobile • Software • Sports • Transportation • eSports
Schweinfurt, Bayern, DEU
3800 Employees

Similar Companies Hiring

WHOOP Thumbnail
Wearables • Sports • Healthtech • Hardware • Fitness
Boston, MA
500 Employees
SRAM, LLC Thumbnail
Transportation • Sports • Software • Mobile • Hardware • Fitness • eSports
Chicago, IL
3800 Employees
TrainingPeaks (A Peaksware Company) Thumbnail
Software • Fitness
Louisville, CO
69 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account