Customer Support Executive

Posted 4 Days Ago
Be an Early Applicant
Waltham, Leicestershire, England, GBR
In-Office
28K-29K Annually
Entry level
Food
The Role
Supports invoice processing, spend administration, customer-facing teams, promotional forecasting, and New Product Development activities. The role analyzes EPOS and Excel data, maintains records and reports, resolves discrepancies, communicates with stakeholders, and identifies process improvements. It is a part-time, 18-month fixed-term hybrid position requiring strong organization, communication, analytical skills, and personal transportation.
Summary Generated by Built In

Job Description:

📍 Waltham – Hybrid working
💷 £27,500– £28,600 Pro rata, DOE  
🎁 + Performance Bonus & Exceptional Benefits

🕒 Hours: Part Time – 3 days per week

⏳ Fixed Term Contract – 18 Months


🌟 Why Join Us?

We care about the world and your future. Mars offers competitive compensation and benefits along with some great perks, like fun freebies and best-in-class development. As a Mars Associate, you have our ongoing commitment to your growth and development as you work across our world-famous brands. The world we want tomorrow starts with how we do business today, and we're here to support you every step of the way.


⭐ What’s in it for you?

Private healthcare + equal parental leave

Generous pension (up to 9% contribution)

Life assurance (4x salary)

Gym membership & wellbeing support

Annual leave starting at 24 days, rising to 32 with service


💼 The Role

Support invoice and spend management, New Product Development (NPD) activities, and customer administration. Working closely with a range of stakeholders, you will help ensure the efficient delivery of day-to-day operations through strong analytical, communication, and organisational skills


Working with account teams and sales planners to support creation of a robust promotional forecast. Review and analyse EPOS to make recommendations for future forecast and input forecast changes into promotional planning system.


✅ What We’re Looking For

  • Excellent attention to detail and the ability to build strong working relationships across a variety of teams.
  • Advanced proficiency in Microsoft Excel, along with strong working knowledge of PowerPoint and Word.
  • Excellent interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels.
  • A structured, proactive approach to work, with the ability to prioritise tasks, manage competing demands, and work independently.
  • Strong analytical and problem-solving skills, with the ability to interpret data and identify opportunities for process improvement.
  • Own transport is essential due to location

🔧 Key Responsibilities

  • Manage invoice processing and spend administration activities, ensuring accuracy, compliance, and timely resolution of any discrepancies.
  • Provide general administrative support to customer-facing teams, ensuring the timely completion of requests and effective stakeholder communication.
  • Maintain accurate records, reports, and documentation to support business operations and decision-making.
  • Prepare and analyse data using Excel and other business systems to provide insights and support operational activities.
  • Build strong relationships with internal teams and external stakeholders to ensure effective collaboration and service delivery.
  • Support continuous improvement initiatives by identifying opportunities to streamline processes and enhance efficiency.

🌍 What You Can Expect from Mars

  • Work alongside 130,000+ Associates worldwide guided by our Five Principles
  • Be part of a purpose-driven company shaping “the world we want tomorrow”
  • Access world-class training & development from day one
  • Join a company with an industry-leading salary and benefits package

Skills Required

  • Advanced proficiency in Microsoft Excel
  • Strong working knowledge of Microsoft PowerPoint and Word
  • Excellent attention to detail
  • Strong interpersonal and communication skills
  • Structured, proactive approach with the ability to prioritize tasks, manage competing demands, and work independently
  • Strong analytical and problem-solving skills
  • Ability to interpret data and identify process improvement opportunities
  • Own transport

Mars Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.

  • Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
  • Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
  • Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.

Mars Insights

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The Company
HQ: McLean, VA
41,866 Employees
Year Founded: 1911

What We Do

For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.

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